Its goal is to create a borderless environment, enabling customers to get faster and more effective assistance with their precision cleaning challenges as well as access to ZESTRON’s global engineering knowledge base.
ZESTRON’s initiative will focus on four areas:
• A new enhanced customer support infrastructure and Key Account Management program, serving customers in multiple countries and multiple languages.
• Four fully functional complementary State-of-the Art Technical Centers, including locations in China, Europe, Malaysia and America. Virtual tours are currently being added to allow respective customers to survey the facilities’ capabilities online.
• An upgraded secure global database system to facilitate seamless communication and knowledge proliferation.
• In the coming months, a high definition video teleconferencing system will be installed to facilitate borderless engineering and customer access to remote teams from any of our centers.
“This is an exciting continuation of substantial investments we have made over the past few decades to ensure that customers have access to best-in-class worldwide technical support,” said Dr. Oskar Wack, ZESTRON Founder. “The sum is certainly greater than the parts when it comes to solving complex technical problems.
This “Global Link” initiative will ensure that our Technical Centers and world class engineers are working synergistically to meet serious cleaning challenges with serious solutions.”
Last year, ZESTRON’s Technical Centers hosted more than 600 customers. “Currently each Technical Center has maintained a regional focus by providing local support and a venue for customers to attend workshops, hands on training, and cleaning trials, which has helped many customers improve their cleaning processes without experiencing costly disruptions,” said Dr. Harald Wack, President, ZESTRON. “Our current efforts will complement and strengthen the local support provided by allowing customers to harness the full capabilities of a geographically dispersed engineering team.”
"One of the most powerful ways to attract customers is by delivering superior technical support,” said Michael McCutchen, Manager, Sales and Marketing, ZESTRON. ”ZESTRON’s continued investments in this area should please our customers and concern our competitors.”
For more information about ZESTRON’s products and services or to receive complementary product samples, please visit ZESTRON.com/.