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São José dos Campos, São Paulo, Brazil, 12/23/2009 – Embraer officially opened a service center dedicated exclusively to executive jets, in December, at its headquarters in São José dos Campos. Now, the Company offers a new support and services option, especially for Latin American customers.
“As promised at the last LABACE, we have met our goal of delivering this new service center dedicated to executive aviation to our customers, during 2009,” said Edson Carlos Mallaco, Embraer Vice President, Customer Support and Services – Executive Jets. “It is with a profound sense of satisfaction that we have moved forward in our purpose of always serving our customers better, and I want to take advantage of the moment to congratulate everyone who is involved in this achievement.”
The service center began its activities at the end of October 2009. Since then, both light (routine and six-month check) and heavy (48-month overhaul) maintenance have been performed on the Legacy 600 jet, as well as several services on the Phenom 100 aircraft.
Located in the São José dos Campos Airport, the new center has 17,438 square feet (1,620 square meters) of area aircraft and another 1,938 square feet (180 square meters) for administrative functions. At this facility, Embraer offers scheduled and unscheduled maintenance for the Phenom and Legacy families of executive jets, as well as remote assistance (at the site where the aircraft is located, when it is unable to fly to the service center).
Embraer’s fleet of executive jets has grown rapidly in Latin America, in recent years. At the present time, the backlog of firm orders to be delivered is more than 100 airplanes. Eleven Legacy 600 jets operate in the region and more than ten Phenom 100s have been delivered.
Embraer (Empresa Brasileira de Aeronáutica S.A. - NYSE: ERJ; BM&FBovespa: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. The Company also provides after sales support and services to customers worldwide. On September 30, 2009, Embraer (embraer.com) had a workforce of 16,986 employees – not counting the employees of its partly owned subsidiaries – and its firm order backlog totaled US$ 18.6 billion.
This document may contain projections, statements and estimates regarding circumstances or events yet to take place. Those projections and estimates are based largely on current expectations, forecasts on future events and financial tendencies that affect Embraer’s businesses. Those estimates are subject to risks, uncertainties and suppositions that include, among others: general economic, political and trade conditions in Brazil and in those markets where Embraer does business; expectations on industry trends; the Company’s investment plans; its capacity to develop and deliver products on the dates previously agreed upon, and existing and future governmental regulations. The words “believe”, “may”, “is able”, “will be able”, “intend”, “continue”, “anticipate”, “expect” and other similar terms are supposed to identify potentialities. Embraer does not feel compelled to publish updates nor to revise any estimates due to new information, future events or any other facts. In view of the inherent risks and uncertainties, such estimates, events and circumstances may not take place. The actual results can therefore differ substantially from those previously published as Embraer expectations.
North America
Christine Manna
E: cmanna[.]embraer.com.
Cell: +1 954 383 9950
T: +1 954 359 3879
F: +1 954 359 4755
Europe, Middle East and Africa
Stéphane Guilbaud
E: sguilbaud[.]embraer.fr.
Cell: +33 6 7522 8519
T: +33 1 4938 4455
F: +33 1 4938 4456
China
Tracy Chen
E: tracy.chen[.]bjs.embraer.com.
Cell: +86 139 1018 2281
T: +86 10 6598 9988
F: +86 10 6598 9986
Asia Pacific
Shorbani Roy
E: shorbani.roy[.]sin.embraer.com.
Cell: +65 9794 2401
T: +65 6305 9955
F: +65 6734 8255.
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carlos.camargo[.]embraer.com.br 
