Messagemind, Inc. announced today its commercial launch of PRISM, first of its kind Total Quality Management and Six Sigma analysis for email communication. PRISM is patent-pending intelligent software that works in the background and automatically gathers email data and user actions within MS Outlook® and mobile devices (Blackberry®, iPhone®, Windows Mobile®). It provides near real-time analytics, customizable reports and alerts - that improve email communication, compliance, and customer service. The business intelligence suite is particularly valuable to project managers, customer service, compliance, and supply chain management.
Email has become the most heavily used method of communication and collaboration. Employees are spending more than 41% of their work time within Outlook and their mobile devices. The time spent is expected to increase with the relentless growth in electronic communications. Furthermore, customer service operations and global teams are becoming increasingly dependent on email. However, there is a problem stemming from a lack of productivity goals, measurement, analysis and standards around email use and work flow.
Manish Sood, CEO at Messagemind, Inc. says, “Messagemind’s unique software suite comes at a time when enterprises and government agencies are seeking solutions to increase workforce productivity, reduce costs and enhance customer service. Companies have not been able to effectively manage the key performance analytics of email communication due to the unstructured nature of its process. Messagenind’s PRISM solves this problem as well as provides Total Quality Management of Email.”
“Customer service by email is a critical component, for one of our global Fortune 100 customers”, says Doug Binette, Director of Marketing & Public Relations. “The company’s management team was frustrated by their inability to measure the time to respond, time to resolution, exceptions and alerts, and how effectively complaints were resolved for premium customers. The data gathered by current tools was insufficient and manually entered by individual users.”
“Our customer sought a solution with minimum or no impact on a user’s desktop, as well as one with minimum training. They also wanted to measure process capabilities, establish best practices, set goals and performance levels, and evaluate opportunities for continuous improvement.” Binette, continues, “PRISM, became a ‘game-changer’ for them in that it brought them a variety of key performance analytics, configurable reports, alerts and notifications and allowed them to enhance customer satisfaction levels and simultaneously reduced their operations costs.”
Messagemind (messagemind.com) provides a suite of easy-to-use intelligent software and services that are helping global enterprises and government customers leverage email overload to increase productivity, accelerate innovation and enhance customer service. Messagemind is the only company that offers complete email productivity and business intelligence software including Dynamic Prioritization™, workflow best practices, dynamic social network analysis, productivity analytics and reporting at all levels – all in compliance with EU and other country-specific laws and company policies. Messagemind working with its select partners including Microsoft, HP, IBM, RIM, among others, offers a global reach for implementation, support and management consulting services.