Free press releases distribution network?

Agency / Source: ContactBabel

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



U.S Contact Centers Spend $12.4bn Each Year Just Asking Customers to Prove their Identity Finds ContactBabel - Average of 23 seconds wasted at the beginning of the call
U.S Contact Centers Spend $12.4bn Each Year Just Asking Customers to Prove their Identity Finds ContactBabel

 

PRZOOM - /newswire/ - Sedgefield, Co Durham, United Kingdom, 2009/12/17 - Average of 23 seconds wasted at the beginning of the call.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

New research by ContactBabel, the contact center industry analysts, has found that US contact centers spend $12.4bn each year simply making sure that the caller actually is who they say they are.

"The US Contact Center Decision-Makers' Guide" is a major study of over 200 US contact center operations, sponsored by CosmoCom, inContact and Syntellect.

Research for the report has found that 59% of calls require identity verification, but that only 3% of these are dealt with entirely through automated processes, leaving the rest for contact center agents to ask security questions to callers.

One solution to this wasted time is to implement a voice verification system, which use spoken words to generate a voiceprint. A voiceprint can be compared with a previously enrolled voiceprint to verify a caller’s identity. These systems are not affected by factors such as the caller having a cold, or using different types of phones, or aging.

Identity verification processes are typically based on one or more authentication factors that fall into the following generally-accepted categories:

• something you know - e.g. password, identity number or memorable information;
• something you are - a biometric such as a finger print, retina pattern or voice print;
• something you have – a tangible object, e.g. a number-generating key fob, or the 3-digit code on some credit cards.

Combining these factors, for example, by asking the caller an answer to their secret question (thus checking the answer, as well as the veracity of the voiceprint) creates a more complex, and potentially more secure two-factor or three-factor authentication process. Increasingly, regulations require two-factor authentication processes. Financial institutions can no longer rely simply on passwords to protect web banking services. Voice verification systems are now delivering levels of accuracy and security that have proven robust enough for use by banks and insurers.

The report's author, Steve Morrell, commented: "Voice verification has the advantages of near-ubiquity - the vast majority of people would be able to use it - as well as improving levels of security and reducing costs. The increasing demand of the public for identity protection, coupled with businesses’ permanent desire to increase profits mean that voice verification is an option that any company concerned about identity authentication should now seriously consider."

About ContactBabel and "The US Contact Center Decision-Maker's Guide - 2009-2010"
The "US Contact Center Decision-Makers' Guide (2009/2010 - 3rd edition)" replaces the "US Contact Center Operational Review" as the major annual report studying the performance, operations, technology and HR aspects of US contact center operations.

Taking a random sample of the industry, a detailed structured questionnaire was asked to 212 contact center managers and directors between April and August 2009. Analysis of the results was carried out August to November 2009. The result is the 3rd edition of the largest and most comprehensive study of all aspects of the US contact center industry.

A free copy of the entire 250-page report is available from the ContactBabel website.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: ContactBabel

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


U.S Contact Centers Spend $12.4bn Each Year Just Asking Customers to Prove their Identity Finds ContactBabel

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Steve Morrell - ContactBabel.com 
+44(0)17 4062 9835 smorrell[.]contactbabel.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any ContactBabel securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From ContactBabel / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  NAKIVO, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today