IT support partner JMC has announced that the results of its annual Client Care Survey have risen for the fifth year in a row.
The Client Care Survey is sent out by JMC every year to all of its supported clients, in order to monitor the company’s quality of service. Clients are asked to rate JMC in a number of categories, including problem resolution, value, standards, quality of people and communications, and whether the client would recommend JMC’s services to others.
The 2009 survey results show that JMC has improved in every category compared to last year (all marks out of 10):
• Recommend to others: 9.0 (up 0.2)
• Value Received: 8.6 (up 0.5)
• Standards: 9.1 (up 0.2)
• Problem Resolution: 9.0 (up 0.4)
• Communications: 8.7 (up 0.1)
• Quality of People: 9.2 (up 0.3).
These results have increased consistently every year since 2004, and reinforce JMC’s commitment to providing the highest quality of service to its clients.
JMC has also announced the results of its Support Call Closure Surveys. These surveys are sent out to clients every time a support call has been closed to review how the call was handled by JMC, from the response time to how well the client was kept informed of the status of the problem, as well as the overall service received by the client. Thousands of responses were received, and JMC was rated no lower than 9.5 out of ten in all categories for 2009.
Andrew Burgess, Managing Director of JMC, said of the results: “To achieve record results for the fifth year running is phenomenal. It is great to receive any feedback from our clients but for it to continue to show increased satisfaction is exceptional.”
Founded in 1981, JMC is a large IT support partner based in the North of England. It offers an extensive portfolio of services including IT support, business management solutions, and bespoke software development. With an annual turnover of over Ł8million, the average client has worked with them for over ten years.
As you would expect from a company of JMC’s calibre, it possesses a host of industry accreditations including Microsoft Gold Certified Partner with Nine Competencies, Cisco Premier Partner, Citrix Gold Solutions Network Member, Dell Certified Partner, HP systems reseller, and Pegasus Strategic Partner. It has also received many awards for its services, and consistently appears in the Sunday Times annual “Top 100 Best Small Companies to Work For” list.
For more information about JMC and its services, visit the JMC website.
JMC (jmc.co.uk) has been providing businesses in the North of England with market leading IT solutions since 1981. JMC makes IT make sense by delivering the necessary experience, resource and commitment to help its clients face their challenges and achieve their ambitions.
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