SkillSoft will be responsible for supplying all generic e-learning content, managing and supporting all in-house and bespoke e-learning material and administering Cable & Wireless’ instructor-led training. E-learning is used by up to 10,000 Cable & Wireless colleagues around the world.
In less than eight weeks the SkillSoft team has migrated all training from Cable & Wireless’ existing learning management system to SkillSoft’s learning portal, SkillPort, and branded the new system “iLeARN”. This included transferring all instructor-led training, together with existing bespoke and in-house e-learning covering health & safety, compliance, systems and products. At the same time, the entire SkillSoft portfolio of IT, management and business courses was uploaded onto iLeARN, accompanied by complementary skill simulations, job aids, test preps, e-books and reference material.
Mike Booth, manager of e-learning services at Cable & Wireless, said:
“Careful management of our cost base helps to maintain our competitive position. By migrating our learning infrastructure over to SkillSoft and creating iLeARN, we have been able to reduce operating costs by 65%, whilst also providing a greatly enhanced model that meets the needs of our business.
“iLeARN is already getting a great response: around 25% of our UK based colleagues used it within the first month alone, completing well over 1,000 hours of e-learning.”
Kevin Young, managing director of SkillSoft added:
“The need for flexible end-to-end people development solutions is becoming more and more apparent – particularly in the case of large, complex global organisations which need to respond quickly to rapidly changing business environments.”
The migration involved integration with SAP - Cable & Wireless’ HR software - and included the transfer of more than 40,000 historical training records. Following the migration, the SkillSoft team adapted all bespoke e-learning courses so that they worked on the new system, to ensure that reporting and tracking were not compromised.
SkillSoft is also administering classroom training and manning a help-desk for Cable & Wireless.
About Cable & Wireless
Cable & Wireless is one of the world’s leading international communications companies. It operates through two standalone business units – International and UK.
The International business unit operates integrated telecommunications companies in 33 countries offering mobile, broadband, domestic and international fixed line services to residential and business customers, with principal operations in the Caribbean, Panama, Macau, Monaco and the Channel Islands.
The UK business unit provides enterprise and carrier solutions to the largest users of telecoms services across the UK, US, continental Europe and Asia, and wholesale and residential broadband services in the UK through Bulldog.
SkillSoft is a leading provider of comprehensive e-learning content and technology products for business and IT professionals within global enterprises. SkillSoft's multi-modal learning solutions support and enhance the speed and effectiveness of both formal and informal learning processes and integrate SkillSoft's in-depth content resources, learning management system, virtual classroom technology and support services.
Content offerings include SkillSoft's business, IT, desktop and compliance courseware collections and BusinessPro™, ITPro™, OfficeEssentials™, FinancePro™, EngineeringPro™, GovEssentials™, ExecSummaries™ and ExecBlueprints™ collections from Books24x7®. SkillSoft's complementary technologies include SkillPort®, the company's learning management system with its powerful Search-and-Learn™ technology and premium add-on modules, and SkillSoft® Dialogue™ virtual classroom, a tool that allows customers to create and deliver effective blended learning programmes using custom content, in-house material and off-the-shelf learning resources.