Global Crossing was recognized for its strategic focus, increased name recognition, revenue growth, strong operational results and improvement in customer satisfaction and loyalty levels driven by advanced services.
The company is strongly positioned as a global expert in IP and network technology, and particularly focused on "invest and grow" business, a category that includes revenues coming from global enterprises and carriers, excluding wholesale voice. With a regional infrastructure that consists of 15 metropolitan networks and 15 world-class data centers located in the main business centers of Latin America, the company deploys its regional footprint in Argentina, Brazil, Chile, Colombia, Ecuador, Panama, Peru, Mexico and Venezuela.
Regarding operational results, for example, the Latin American unit of Global Crossing generated 127 million dollars in "invest and grow" revenues during Q3 2009, which exceeded the 121 millions reached in the previous quarter and the 124 million in the same quarter in 2008. This improvement is more relevant considering the challenging period of deep international crisis. On a constant currency basis, revenue was up 9 percent year over year.
"It is a great honor for Global Crossing to be selected as the Latin America Corporate Service Provider of the Year. At Global Crossing, we strive to provide unparalleled service to our customers. Our ongoing successful development as a company has been evident in our continued core business growth with year-over-year improvement reflecting solid demand for our advanced IP-based solutions," said Hector Alonso, Global Crossing managing director for Latin America.
The commitment to deliver a differentiated customer experience at a global level, in a highly commoditized market, has also placed the company one step ahead. During 2008, a Chief Customer Experience Officer was appointed. This role has since been merged with the new CTO/CIO function so that the best technology can be brought to bear on the customer experience. In addition, Global Crossing launched a prototype tool designed to offer fast customer service after a sale, strengthening the service assurance phase. The level of satisfaction of their customers is also significant: as reported by the company, 97% of their clients rated themselves as satisfied in 2008, and 67% were "very satisfied". Moreover, 70% of the new order volumes were originated by existing customers in the same year.
Finally, in Latin America, Global Crossing has been steadily moving towards a more sophisticated offer to cover the corporate client's telecom and IT needs. Apart from storage area network, backup, network monitoring, managed security, and virtual hosting services, the company has implemented advanced services such as a Unified Security Services Portal, allowing its clients to review online the status of all of their security services, interact with specialists from the Security Operation Center (SOC) and access all Information Security-related data (Initial Security, Content Security, Advanced Security, and Professional Services). In addition, through its Network Management Services and using the best practices of the IT Infrastructure Library (ITIL) and Project Management Institute (PMI) Global Crossing can manage its customers' communications infrastructure.
The 2009 Frost & Sullivan Latin American Corporate Service Provider of the Year Award is presented to Global Crossing, in recognition of its outstanding ability to grow in the highly competitive and challenging corporate environment in the region, deploying advanced services focused on its clients´ satisfaction.
About the Award
The Frost & Sullivan Corporate Service Provider of the Year is presented each year to the company that has demonstrated unparalleled excellence within its industry. The Award is based on numerous factors including the company's business development, competitive strategy, customer satisfaction, and leadership within the industry. The award recipient is perceived to exhibit outstanding management and consistent growth. The company's customer service offerings and performance are expected to be of very high caliber. The company should have proven expertise in taking advantage of market changes by capturing and solidifying market presence, or through execution of innovative strategies within the existing competitive landscape. In order to identify the best practices and select the Award recipient, Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents.
About Global Crossing
Global Crossing (NASDAQ: GLBC) is a leading global IP and Ethernet solutions provider with the world's first integrated global IP-based network. The company offers a full range of data, voice, video and collaboration services. Global Crossing delivers an industry leading customer experience to approximately 40 percent of the Fortune 500, as well as to 700 carriers, mobile operators and ISPs. It delivers services to more than 700 cities in more than 70 countries and six continents around the globe.
In Latin America, Global Crossing's business has operations in Argentina, Brazil, Chile, Colombia, Ecuador, Panama, Peru, Mexico, Venezuela, the United States (Florida) and the Caribbean region. In addition to its IP-based, fiber-optic network, Global Crossing's regional infrastructure includes 15 metropolitan networks and 15 world-class data centers located in the main business centers of Latin America.
Please visit globalcrossing.com or blogs.globalcrossing.com for more information about Global Crossing.