PRZOOM - /newswire/ -
Lincoln, NE, United States, 2009/12/03 - US based ReceptionHQ, has deployed Interact Incorporated’s VoiceXML/CCXML Media platform SoftSPOT to support their existing Computer Telephony Integration (CTI) application in their Answering Services contact centers.
Interact’s SoftSPOT will power the many services ReceptionHQ offers, such as Receptionist Plus, Message Center, and Virtual Office.
Interact’s SoftSPOT VoiceXML/CCXML Media Platform is a premier product for anyone seeking a Linux-based, pure software, VoIP solution that delivers feature rich and high density media processing capability with SIP call control signaling at a lower Total Cost of Ownership.
As one of the industry’s most powerful and scalable high performance VoiceXML/CCXML platforms on the market today, Interact’s SoftSPOT is capable of supporting complex applications processing hundreds to thousands of simultaneous calls with no performance bottlenecks per server.
“We evaluated three other vendors during this process and I must say Interact has been the most professional by a long margin. We have also been very impressed by the high level of support and responsiveness Interact delivers”, stated David Atkinson, CEO and President of ReceptionHQ. “We were seeking a SIP based, VoiceXML/CCXML platform to integrate with our complex contact center application. Interact’s SoftSPOT product was perfect for us and Interact’s expertise in VoiceXML/CCXML allowed us to complete our application and deploy our systems much quicker than with other products.” SoftSPOT was chosen due to its limitless scalability and redundancy options available. Interact Incorporated Sales Executive Kacey Cabbage stated, “We worked closely with ReceptionHQ to determine what their needs were and then worked to provide a solution meeting those specific needs, enabling them to bring new and innovative services to market in a timely manner as their business grows.” Greg Gissler, Interact VP and CTO, added “Interact’s long term proven track record in the IVR industry ensures our customers receive world class products, unparalleled support services, and a close working relationship that enables us to provide customized products to meet our customers’ stringent standards.”
About Interact Incorporated
Interact Incorporated (iivip.com) is an innovative software company dedicated to developing high performance communication solutions for enterprises and operators worldwide. Since our inception in 1981, it has been our goal to create customizable, open, and portable components and solutions that exceedingly surpass industry standards. With decades of experience and continued evolution, Interact is equipped to provide cutting-edge products and solutions to customers across the globe.
Privately held Interact Incorporated is headquartered in Lincoln, Nebraska, with a Research and Development facility in Austin, Texas, as well as a regional sales office in Phoenix, Arizona.
ReceptionHQ (receptionhq.com), a premier answering services provider, helps companies create a fortune 500 image by answering all calls personally and efficiently using the specific company name, then directing calls to the appropriate company employee regardless of where they are. ReceptionHQ employees are trained professionals equipped to handle a variety of calls from many different industry sectors. All calls are answered on a platform designed specifically for each unique company. Calls can be answered by the appropriate company employee whether at home, on a mobile, at a hotel or visiting a client. ReceptionHQ’s live answering services ensure no call is unanswered, no potential sales contact over sighted and tells your customers that their business is important to you at any hour of the day.