Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Contact Center Industry Must Prepare for the Upturn Says Frost & Sullivan - Frost & Sullivan hosts two day Customer Contact Philippines 2009 summit in Manila
Contact Center Industry Must Prepare for the Upturn Says Frost & Sullivan

 

PRZOOM - /newswire/ - Manila, Philippines, 2009/11/25 - Frost & Sullivan hosts two day Customer Contact Philippines 2009 summit in Manila.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Through the recent economic turmoil, the contact center industry faced several challenges in delivering exceptional customer experience whilst reducing costs. As the economic conditions begin to improve, the contact center industry needs to increase its focus on customer acquisition & delivering exceptional customer experience with people, processes & technology.

This was the common theme of discussion at the Frost & Sullivan Customer Contact Philippines summit 2009, held from November 25-26, 2009, in Manila, where regional thought leaders convened.

Nitin Bhat, senior vice president for ICT practice at Frost & Sullivan, kick-started the summit with an opening address and gave an overview of the contact center industry. Speaking on transforming the customer experience, Kevin Panozza, CEO of Engagement Matters said that companies today no longer compete with one another to make sales, instead they compete for opportunities. At his keynote speech, Kevin elaborated on opportunities and strategies that link customer contact technology, employee engagement and high performance workplace outcomes to customer engagement and loyalty.

Shivanu Shukla, industry manager, ICT practice at Frost & Sullivan, says, “The recession shifted the focus in the contact center industry towards efficiency such as cost reduction and optimizing resources. As the economy begins to revive, efficiency will continue to be a driving factor; however focus on effectiveness will return and re-assign importance on customer satisfaction, customer acquisition and revenue generation activities.

He further adds, “The Asian contact center industry is expected to see steady growth driven by increased investments by enterprises on beefing up their customer service infrastructure, as well as increased levels of outsourcing expected in 2010.“

The summit covered interesting and relevant topics for senior delegates from the industry. Regional thought leaders at the summit included representatives from Thomson Reuters, SAP, Genesys Labs, NICE, DSM Manila LLC, Hong Kong Call Center Association, Western Union Financial Services, Gulf Bank of Kuwait, e-LOAN Division of Banco Popular, Business Processing Association of Philippines (BPAP) and Salesforce.com, amongst Frost & Sullivan senior analysts.

The people - that is the employees of a contact center, the customer, business strategy and technology & process form the four broad areas which define the current challenges faced by decision-makers of call center operations. Frost & Sullivan summit featured concurrent tracks for delegates on these areas which covered a range of topics from coaching for success in call centers, customer–focused organizational culture, leveraging social networks for call centers and corporate social responsibility to technology and process related topics like achieving break-through results with speech analytics and delivering innovative customer service through technology.

The second day of the summit will encompass two concurrent tracks on Business Strategy and Technology & Process. It will be an interactive and engaging day with presentations from senior representatives from DSM Manila LLC, Hong Kong Call Center Association, Western Union Financial Services, e-LOAN Division of Banco Popular, Business Processing Association of Philippines (BPAP) and Salesforce.com, along with senior Frost & Sullivan analysts.

SAP is the platinum sponsor for the summit; Genesys is the gold sponsor; Cisco is the executive briefing sponsor while NICE and Salesforce.com are the conference sponsors. Verint is the supporting sponsor and Interactive Intelligence is the exhibitor sponsor.

The official newspaper partner is Wall Street Journal Asia while PR Newswire is today the official newswire. Other media partners include BusinessWorld, ComputerWorld Philippines, Management Systems Asia, PC World and Strategic Path Asia. Business Processing Association of the Philippines (BPA/P) and BPO Services Association Unlimited (BSA/U) are the supporting associations for the summit.

For more information on the summit visit frost-ccph.com/.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Contact Center Industry Must Prepare for the Upturn Says Frost & Sullivan

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan |
Contact: Surbhi Dedhia / Neethiya Sadagopal 
+65.6890.0926 / +65.6890.0966 surbhi.dedhia[.]frost.com / neethiya.sadagopal[.]frost.
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  JobsWare.com

Visit  BizJobs.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today