Prior to implementing Learn.com, training at Classic Residence by Hyatt was developed and delivered by functional departments and separate training groups within the communities. Training had to be manually tracked and managed which contributed to increased costs and labor. Classic Residence by Hyatt used Learn.com to create an online university, called E-Campus. E-Campus launched in 2008, to provide centralized organizational and governance structure for the company to ensure that the learning and development functions were aligned with the company’s strategy. Classic Residence by Hyatt identified several keys to success with regard to marketing and learning programs, including appealing to emotions, engaging senior leaders, using cross-functional advocates and explaining the overall benefits.
According to the case study, “The new approach to learning has also had an impact on employee enablement and employee engagement. According to a recent employee engagement survey (conducted by the Hay Group for Classic Residence by Hyatt), the scores for training and development were 18 percent higher than industry norm, 19 percent higher than the national norm and 21 percent higher than high-performing companies.”
"Classic Residence by Hyatt has 20 locations nationally. We continually look for ways to offer our employees the very best in training and development experiences. We pride ourselves in making Classic Residence by Hyatt an exceptional place to work by providing a myriad of learning opportunities for our employees. We believe that providing employees with training and development opportunities helps them learn and grow and contributes to our goals of motivating, engaging and retaining our team members. We know that motivated and engaged employees contribute to our strong service culture and to resident satisfaction," said Judy Whitcomb, SPHR and Assistant Vice President of Learning and Organizational Development at Classic Residence by Hyatt.
To access the full Bersin & Associates Classic Residence by Hyatt case study visit Learn.com.
“In the knowledge economy, the most important assets a company has, its people, need to be at maximum engagement for optimal performance and results to stay ahead of the pack. Learn.com has been providing this trusted advice and world renowned platform to organizations of all sizes for over a decade. Classic Residence by Hyatt and Judy’s team have done a fantastic job executing on their vision. I have no doubt that they will be the clear leader in their discipline,” said JW Ray Chief Operating Office of Learn.com.
About Classic Residence by Hyatt
Classic Residence by Hyatt (hyattclassic.com) is a national leader in retirement living that develops, owns and operates senior living communities from coast to coast. Classic Residence by Hyatt communities have earned honors for being among the nation’s finest, including Platinum, Gold, and Silver Achievement Awards from the National Association of Home Builders Seniors Housing Council.
About Bersin & Associates
Bersin & Associates (bersin.com) is the only research and advisory firm solely focused on corporate-learning with a comprehensive research program targeted to the needs of learning professionals and executives. In 2001, Bersin & Associates introduced the WhatWorks® series, primary research that offers learning practitioners factual and practical insight that can improve program effectiveness and results, reduce costs, and avoid time-consuming and costly mistakes. The company specializes in five research areas: planning and strategy, blended learning, content development, learning management systems and infrastructure, and measurement and analytics. The company develops industry-leading research studies and provides advisory services to corporations and e-learning vendors. For more information, go to the website or call 561 455 0622 x223.
Learn.com® is the worldwide leader in on-demand workforce development and productivity with more than 50 million end users around the globe. Our broad suite of Software as a Service (SaaS) applications can fully automate the employee development lifecycle from pre-hire to retire® within organizations of all sizes, from the growing business with fewer than one hundred employees; to the global enterprise managing internal and external initiatives with millions of users in multiple languages. Learn.com's unwavering commitment to understanding client needs, goals and objectives allows us to partner with our clients to help them realize low TCO and high ROI.
The Learn.com family of solutions includes the award-winning LearnCenter® learning and talent management suite, the WebRoom® Web conferencing suite, the PeopleCenter®, Application Builder, FormFlow® Custom Form Creation and the 1,000 title Learn2.com® online course library.
Learn.com, its logo, LearnCenter, WebRoom, PeopleCenter, FormFlow and Learn2 are registered trademarks of Learn.com. All other trademarks are respectfully acknowledged.