nFlow, a leading supplier of digital dictation solutions to the professional services industry, today announced that its Digital Dictation System (DDS) has been successfully deployed at JM Finn, a leading privately owned UK investment manager, facilitating remote working and delivering productivity benefits to the business. Currently implemented in the company’s Bristol office, there are plans for gradual deployment at its other sites in London, Leeds, Bury St. Edmunds and Ipswich. Prior to nFlow’s DDS, the company staff were using traditional portable voice recorders for dictation.
The nFlow DDS is enabling better utilisation of resources, faster turnaround of transcripts for client document development and improved management and control of dictation tasks, all of which are contributing towards an enhanced customer service.
Following an investigation of the available solutions, JM Finn chose the nFlow DDS over all other competing products for its easy compatibility with the company’s Virtual Desktop Infrastructure (VDI) and nFlow’s approach to business and customer service.
Investment advisors and fund managers are able to dictate customer-related information for documents from any geographic location and send dictations in electronic format to their office for transcription with guidance on priorities based on client imperatives. Previously, secretarial staff were simply handed the audio tapes by client facing staff with no idea of how long the transcripts were and what the level of urgency was. Now secretaries also receive Outlook-style alerts when tasks are due. Also, because dictations are allocated to administrative staff in real-time, they are better able to organise workload and deliver more speedily.
Jon Cosson, Head of IT at JM Finn, commented, “Our advisors and fund managers are spread across the country, so from an IT strategy viewpoint, we have adopted VDI technology. We saw the business need for digital dictation, but faced the challenge of finding a solution that was compatible with our virtualised environment. We considered a number of digital dictation solutions and chose nFlow for the solution’s ability to work in our environment, but also because it is a good company to do business with. They are knowledgeable, approachable and showed a real keenness to work with us.”
Rob Lancashire, Sales and Marketing Director at nFlow, added, “Virtual Desktop Infrastructure is soon going to be a default technology, certainly within the knowledge worker-led professional services sector given the need for flexible and mobile working along with the other business benefits it delivers including cost savings, better utilisation of resources, centralised administration and improved data integrity due to centralised back-up, to name just a few. Interestingly, these are some of the benefits that digital dictation technology also offers, which is the reason it is attracting interest from other industry sectors, aside from the technology’s traditional markets.”
Lancashire added, “We recognised the potential of digital dictation technology adoption across professional services sectors and have developed our solution so that it is compatible with any IT environment, be it Fat Client, Citrix, Terminal Services or virtual desktop infrastructure. And for those businesses looking to adopt SaaS, we offer hosted Dictation-as-a-Service too.”
nFlow DDS is a work-flow based solution that includes microphone and headphone-related hardware, and offers an intuitive Microsoft Outlook-style interface. The solution also supports a wide range of mobile devices including BlackBerry, Windows Mobile and iPhone.
nFlow (nflow.com) is a leading developer of digital dictation technology with offices in the UK, Holland and Australia, and an extensive customer base spanning national and international territories across a range of professional services industries including, accountancy and legal. The nFlow approach and solutions ensure an effortless purchase and implementation process, drawing on a highly skilled team of technical, sales and support specialists. The teams are solely focused on delivering innovative solutions with industry-recognised, award winning quality service. nFlow provides consultation, technology and support underpinned by a framework of unrivalled industry knowledge, flexibility and understanding.