The company has contracted for server support in New York to supplement servers located in Scotland as it expands its online engagement, consulting and involvement software into North America. The company’s eNgageSpace platform has been in development for several years and has been used by the Scottish Parliament to create one of the first ‘citizen-interactive’ legislatures in the world.
The eNgageSpace platform was also used as an early online-community tool as part of the innovative eParliament Project, developed by Nicholas Dunlop, a former Secretary-General of Parliamentarians for Global Action, and William Ury, co-author of the bestselling book on negotiation, "Getting to Yes", and Director of the Global Negotiation Project at Harvard University. eNgageSpace was also used by the UK Department of Trade and Industry and the Office of the Deputy Prime Minister's eDemocracy National Project.
Other users of the on-demand decision-making platform include a range of local and central government, private companies, and non-profit agencies, including the National Health Service (NHS) in the UK and the General Medical Council.
Unlike traditional social network solutions, eNgageSpace and related platforms (eNetworker, ePresenter, etc.) allow participants to get involved in constructive dialogues and become a valued part of the decision-making process, from planning to final presentation. It is useful decision tool that motivates participants, gives them a voice in the process, lets managers acknowledge and analyze input, instantly respond to queries and observations, and quickly reach a consensus on any project.
Where consumer social networks and email allow users to exchange messages, eNgageSpace provides a tool to generate and evaluate ideas and collectively solve problems. Participants assume an important and vital role in policy development, strategic change, market research, customer experience idea sharing, and corporate social responsibility actions. It is putting ideas into action.
“Like many large organizations, we found it very difficult to consistently and effectively engage with our stakeholders,” said Steve Shaffelburg, Public Health Development Manager for the National Health Service, Kensington and Chelsea, London. “Until now, we had to use lots of different, separate applications for surveys, for discussion forums, for reporting and analysis, and for polls.”
“It all got very difficult to track and manage,” he continued. “eNgageSpace really is superb at saving time, using fewer people to achieve more and increasing response, improving user satisfaction and trust - and making my life a whole lot easier.”
Since eNgageSpace (engagespace.co.uk) is designed as a software as a service, it is an entirely hosted and managed solution with all technical support, bandwidth, data back-ups, database maintenance, technical support and latest developments all provided as part of the service. There is no hardware to purchase, scale and maintain, no operating systems database servers, or application servers to install, no consultants and staff to manage it all, and no need for periodic upgrades. Also, because eNgageSpace is a unified set of solutions, the return on investment is fast and highly positive.
The eNgageSpace solutions platform is available now for a 30-day no-commitment trial, and can be used by:
• Companies of all sizes can use the simple and flexible platform to create meaningful dialogues with customers, clients, suppliers and others;
• Marketing and advertising companies to gather information from consumers and evaluate promotions and campaigns;
• Technology companies to collect valuable information that can be used in product development and marketing campaigns;
• Healthcare providers to create and manage dialogues with patients and assist in training for doctors, nurses and others in hospital environments;
• Local and state government organizations to connect with constituents, get them involved in public policy issues, and create a living forum for participatory government and developing relevant policy statements.
To learn more about eNgageSpace and register for the free trial, please go to the eNgageSpace Website, or contact our Dublin sales office (branches also available in Paris and Boston, MA).
Helping Circles Sales Headquarters
6 Glencarrig Ct - Dublin 24, Ireland