TeamViewer GmbH, leading provider of solutions for online communication and collaboration, is selected and deployed by Canon Deutschland GmbH, headquartered in Krefeld Germany. The Solutions Business Group uses TeamViewer remote software to provide quality customer support, via internet.
The Solutions Business Group oversees Canon IT solutions throughout their life-cycle and offers technical customer support for these digital imaging solutions. From pre-sales consultation to after-sales troubleshooting, the Group looks after clients at all levels.
For fast and flexible support, Canon has used TeamViewer remote software for several years. Initially experimenting with short term licenses, Canon now benefits from the TeamViewer one-time payment structure with a Premium License.
Thanks to the TeamViewer Premium License software, the Solutions Business Group is equipped to work together and assist customers through remote support. With the newest software, including TeamViewer Manager, Canon is able to maintain and share detailed information about each support session.
These precise records remain available for each member of the Group to source and reference session details, making future support sessions smoother and more efficient.
Primary advantages of the remote support solution include the speed at which Canon can access customer computers. This creates high levels of both customer satisfaction and efficiency within the Group, itself. Furthermore, the ability to effectively present to clients via internet reduces the need to see clients face-to-face, eliminating these added costs.
Additionally, Canon selects TeamViewer as their collaboration tool of choice due to the high level of security the software respects. Both Canon and their clients can operate in confidence knowing their critical data will not be compromised through these remote support sessions.
Canon plans to extend their use of TeamViewer software as a standard tool for one-on-one sessions of their pre-sales presentation.
Mr. Seehuber, Professional Services Manager shares: "With TeamViewer are we in a position to serve our customers quickly and effectively, thanks to the optimal support and flexible options TeamViewer software offers."
TeamViewer is available directly from the company Website.
Licenses are available for business users, and TeamViewer is available free for non-commercial use.
About TeamViewer GmbH
TeamViewer GmbH (teamviewer.com), founded in 2005, is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in fourteen languages, TeamViewer boasts several million installations all over the world. TeamViewer GmbH is privately held and has been profitable from the first day of operations.