Release date: 2009-07-20

Surado Solutions Adds New Key Features to its CRM Online Solution

(PRZOOM - Press & Newswire) —  Riverside, CA, United States, 2009-07-20 - Surado CRM Online provides greater value for Businesses. Key New features include eMail Marketing, eMail Synchronization, Web Resources, Knowledge Management, Data Import and Enhanced Reporting


Surado Solutions, the developer of sensible CRM on premise and on-demand solutions for more than a decade announced the summer release of Surado CRM Online – Professional Edition. This release adds more value for businesses of all sizes with combinations of features, continued enhancements to the user interface and updated self help user education.

Surado users will be able to utilize marketing features typically found in specialized online eMail marketing solutions such as Constant Contact, iContact and Vertical Response with one big difference -- You are not limited to just tracking e-marketing activities. With this release, email marketing campaign is completely integrated with Contact & Account Management, Sales and Customer Service information for a 360-degree view of the customer.
The end result of this integrated solution eliminates the need to maintain duplicate databases, improve efficiencies by tracking all marketing communications in one place, create targeted marketing campaigns based on hundreds of data field criteria using Surado’s data mining features, automate responses based on specific action or non-action by the recipients, create drip marketing based on specific sales inquiries and much more.

Key Marketing Features Include:
• Includes 400+ Professional designed Templates;
• Create Unlimited Lists or Contact Groups;
• Use data mining tools to create lists based on preferences, previous responses, active communication and/or inquiries from the internet.
• Integrate Contact & Account data fields for personalized Message;
• Create Drip Marketing Activities by Scheduling delivery;
• Integrated with Sales and Customer Service Activities;
• Provide your Customer with Communication Subscription Preferences;
• Track Unsubscribe Comments;
• Track all communications history including email communications by Contact Record;
• Upload Your Own Images
• Hundreds of Stock Images;
• Over 100 Reports.

Another key feature released in this version is the ability for knowledge management. With Surado’s Knowledge Base, users will be able to track documents, policies, procedures, customer service responses, annual reports, employee knowledge assets and much more.

For users that constantly import data from card scanners or other sources, Surado CRM Online now offers the ability to directly import data as well as save the import structures for future use. This allows quick data imports for subscribed data sources.
Other features include integrated web services for eMail Synchronization, Driving Directions, Maps, People Search and Weather Reports from popular web portals including Google, Microsoft, Yahoo and Surado has also updated its user interface with Drop Down menu options for a one click access to key functionality.

“This release is timely because the current state of the economy demands that businesses do more with less,” said Sundip R. Doshi, CEO of Surado Solutions, Inc. “Email Marketing, Knowledge Management and Reporting tools introduced in this release can immediately have a positive impact on the bottom line.”

During this recession, Surado continues to invest heavily on research and development. More product announcements are expected in the coming months.

About Surado CRM Online & Pricing
For a limited time, Surado CRM Online on-demand CRM solution is available for $40 per user per month for the professional edition. To learn more about Surado CRM Online Professional Edition and pricing options, please visit Surado CRM website. A fully working free trial version is also available for 30 days.

About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in the University Research Park, Riverside, CA. Surado provides a full spectrum of on-demand and on-premise products and services in Customer Relationship Management (CRM). For more information about Surado's CRM products and services, please visit Surado CRM website.


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