nFlow, a leading supplier of digital dictation solutions, today announced that it is launching nFlowLive, a Cloud-based Dictation-as-a-Service (DaaS) solution. The company has developed this solution directly in response to demand from organisations that recognise the business need to deploy digital dictation technology, but are unable to incur capital expenditure on installing such a solution in the current economic climate. Adoption of digital dictation technology is driven by the operational efficiency and productivity gains it delivers to firms. With nFlowLive, this technology will be easily available to organisations with minimal investment and setup costs.
nFlowLive will be available from July 2009. Through this service, customers will have access to nFlow’s market leading, second generation enterprise-class Digital Dictation System (DDS) Version 5.0, based on the future-proof Microsoft dot NET technology platform. With industry benchmark 99% service availability, fully supported nFlowLive offers a rich client install; secure data backup; disaster recovery; free online user training; and an option to entrust nFlow with the complete administration of users, drivers and updates. In addition, customers will be able to opt for automatic updates, eliminating the need to incur additional deployment costs. This will ensure that customers are able to take advantage of all new functionality added to nFlowLive instantaneously.
A range of flexible pricing options will be available to customers including monthly or yearly contracts for the service. Additionally, the cost of nFlowLive can be directly aligned with practices’ fee income, further enabling organisations to minimise their costs.
Rob Lancashire, Sales and Marketing Director at nFlow, commented, “Through nFlowLive we are driving down the cost of deploying a DDS further and making the significant efficiency gains from digital dictation workflow more accessible to all firms during these difficult economic times. Also, we are adding value to our offering by enhancing the remote working and disaster recovery capabilities, for both existing customers and prospects.
“Within just eight months since the successful launch of nFlow DDS Version 5.0, the launch of nFlow is yet another demonstration of our commitment to technological leadership and customer service. nFlowLive leverages the Service Oriented Architecture, crucial to any modern Cloud-based application. Rather than simply writing a separate application to deliver our DDS in a browser alongside a legacy client technology, we have developed a rich client solution built on a single core of code. This allows the solution to be delivered to users anywhere via multiple channels – be it in the Cloud or through customers’ internal infrastructure.”
nFlowLive will support hardware from all major vendors such as Philips and Olympus. For instance, customers upgrading from other digital dictation packages to nFlowLive will be able to continue using their existing USB microphones, digital pocket memos, foot pedals and headsets, eliminating the need to incur additional equipment purchase costs.
It will also support all existing integrations with applications such as case management, practice management and document management systems.
Lancashire, concluded, “nFlowLive in its current form represents the first phase of our Cloud-based DaaS solution. We will be adding more functionality, flexibility and services to the solution over the coming months.”
nFlow DDS Version 5.0 is the only enterprise-class digital dictation solution of its kind on the market today. It has been completely re-designed from the ground up based on the Microsoft .NET framework, to deliver low cost of ownership, exceptional functionality and benefits to users and customers alike.
nFlow (nflow.com) is a leading developer of digital dictation technology with offices in the UK, Holland and Australia, and an extensive customer base spanning national and international territories across a range of professional services industries including, accountancy and legal. The nFlow approach and solutions ensure an effortless purchase and implementation process, drawing on a highly skilled team of technical, sales and support specialists. The teams are solely focused on delivering innovative solutions with industry-recognised, award winning quality service. nFlow provides consultation, technology and support underpinned by a framework of unrivalled industry knowledge, flexibility and understanding.