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CityCare Launches Telecommunications Managed Services Platform - CityCare Managed Services, LLC announced the rollout of their flagship managed telecommunications service, CityCare - CityCareMgr.com / TheNorthwinds.com
CityCare Launches Telecommunications Managed Services Platform

 

PRZOOM - /newswire/ - Scottsdale, AZ, United States, 2009/06/23 - CityCare Managed Services, LLC announced the rollout of their flagship managed telecommunications service, CityCare - CityCareMgr.com / TheNorthwinds.com.

   
 
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Focused in part on the demands of large businesses maintaining multiple service centers or cost centers, CityCare delivers a single platform that appears to have endless possibilities in its offering of assistance to other companies. “This is a company’s telecommunications department in a box” says John Casas, cofounder of CityCare. “Our team’s sole focus is the management of the telecommunications lifecycle from network design to post sale support. This is our core competency and has been for the past 10 years. Placing these complex responsibilities on individuals within an organization and expecting them to effectively manage that in addition to their primary responsibilities, is not only unrealistic, but an inefficient use of company time and money.” He also went on to say “We plan to be a complete managed service solution to our clients that goes beyond telecommunications by offering a wide range of technology services from level 1 tech support to franchise support services and possibly even marketing services. Our passion lies in making our clients lives better by allowing them to focus on what they do best.’

CityCare’s telecommunications asset manager is based upon consolidation and cost control; helping large companies with multiple locations gain a better hold on their individual locations voice and data network. Their web based service offers an interactive software platform specifically designed to meet clients’ most critical internal requirements and processes. The CityCare dashboard allows the user a simple yet powerful interface with CityCare’s team of telecommunications professionals allowing for complete management of their telecommunications inventory lifecycle.

The CityCare dashboard provides detailed information about the network inventory of each of company location including total spend, products by carrier, monthly recurring charge by product and contract expiration dates.

Additionally, the dashboard’s “trouble ticket” management system allows for streamlined reporting of service issues which are managed by the CityCare operations team until resolution, taking a potentially enormous workload off the internal staff previously managing it. “This feature alone will save an incredible amount of time and frustration for companies” said one CityCare representative.

Combining seamless automation and ease of use, users can also create and track requests for complex tasks including network design, site survey, carrier sourcing and procurement, and provisioning of new voice and data services.

CityCare (citycaremgr.com) strives to be the leader in telecommunication solutions for all business markets. CityCare representatives stated that they will maintain an aggressive pace at innovation and uniquely tailored services to meet the demands of today’s market and those of future markets.

 
 
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CityCare Launches Telecommunications Managed Services Platform

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