Drishti Soft, a leading provider of communications solutions, and OutsourceSalesGroup, today announced a strategic partnership alliance to provide all-in-one, flexible and comprehensive communications solutions to North American call centers.
The partnership alliance aims at exploring the North American Call Center market in order to provide call centers, especially the SMB's, in the region with advanced, next-generation capabilities at affordable costs. Enterprises that want to replace legacy, multi-component solutions can now avail the flexibility of all-in-one solutions.
Ameyo is competitively priced, yet it offers world class features. Being SOA and MDA based, it minimizes the incremental cost to providing access to new services. This architecture also facilitates combination of software services even in case of incompatible system technologies. The IP-based platform possesses comprehensive communications capabilities like IVR, ACD, PD, Voice Logger, CTI, CRM and Reporting. Being scalable and reliable, it allows organizations to adapt themselves to changing business scenarios. Ameyo offers flexible deployment- both SAAS and Premise models can be established. Third party integration with PBX, CRM and other databases can easily be done with this all-in-one suite.
Outsource Sales Group, with a dedicated U.S Sales Center to develop customized products and solutions, is all set to become the first North America Location for Drishti-Soft. Commenting on the partnership, Tony Riz, President, Outsource Sales Group, remarks "Creating effective networked solutions for next generation networks requires a well-architected and time-tested development platform. With this joint venture we can now target the entire North and South America."
Having proved its mettle in the APAC and Middle East, Drishti aims at exploring the vast Call Center market in the whole North American region. Says Sachin Bhatia, VP, Business Development, Drishti, "Our solutions are not only technologically advanced and flexible; they also allow enterprises to innovate around their business processes in order to achieve maximum Business Process Efficiencies at affordable costs. This strategic partnership alliance marks the beginning of a journey to provide North American businesses with an all-in-one technology platform that can cater to their specific process requirements."
Drishti's all-in-one platform Ameyo has Unified communications (UC) capabilities that can assist North American call centers in improving their process efficiencies, without the need to invest in expensive hardware.
Drishti (drishti-soft.com) provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the NASSCOM Innovation Awards 2008, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the BPONews Best Contact Center Solution 2007. Drishti is also among the Deloitte Fast 500 Company in APAC, and a Red Herring finalist.
About Outsource Sales Group
Outsource Sales Group utilizes a combination of proven sales and sales management methodology and technology, experienced sales and marketing analysts, state-of-the-art business process outsourcing tools and strategies, and dedicated senior sales personnel. Using these four components, the company works closely with each client's internal management team to develop and deploy successful selling programs, and produce rapid, reliable, and predictable sales revenue growth.