After years of investing their training budget with third party instructional designers, Capital City Bank has made an internal decision to bring their e-learning development in-house to save time, money and resources.
Bringing their e-learning development “inside” was a challenge however, because the organization really didn’t have “developers” or “programmers” on staff. They began researching several authoring tools and had presentations from several vendors. The solution they would inevitably choose had to be cost effective and require very little assistance from their internal IT staff. But, more importantly, the e-learning authoring tools had to be easy for a trainer or an instructional designer to use – who had little or no experience developing or programming online, e-learning courses.
Each vendor was matched up in terms of ease of use, features and functions, and cost. After a thorough comparative review of various leading, respected solutions... the company made a decision to move forward with Atlantic Link.
“Atlantic Link’s set of tools were not only comprehensive, but they were easy to use and allowed my team to get up and running after just a minimal amount of training”, said Denise Wilson, VP of Corporate Development. In the long run, however,– one important feature helped in the decision making and that was the tool’s collaborative functionality.
In the past, trying to manage vendors proved to be a resource-intensive task and the team needed a better way to collaborate on future projects. Because the Atlantic Link rapid e-learning and authoring solution, Content Point - is server-based, it allowed for ongoing collaborative development in real-time from any location – a very important aspect to help the team better manage their resources.
In addition, Content Point’s built-in issue-management and QA functionality allowed each team member to log their notes, comments, concerns and tasks directly into the presentation for ease of retrieval and review – a powerful real-time communication benefit unmatched by competitors.
“The decision to move our e-learning inside became a reality when the need surfaced to quickly train our associates on our CRM Tool. They needed some way to help them learn how to use the tool efficiently and enter their community involvement notes directly into the CRM for our reporting needs,” said Denise Wilson.
Capital City developed the course first using Capture Point – which recorded a user’s experience as they walked through the CRM and entered in their data. Then the simulation was imported into Content Point – where the team continued development and then published the course and made the link available throughout their corporate intranet.
The Atlantic Link e-learning suite (atlantic-link.co.uk) has proven to be one of the most cost effective solutions that the training team at Capital City Bank has employed to date. Because of how quickly they were able to create, review, publish and deploy their courses – they’ve realized a tremendous boost to their bottom line. With Atlantic Link’s rapid e-learning solutions, the team has been able to utilize a process of outlining a course up-front and having each member provide quick feedback before they begin development, transforming how they approach their course development.
About Capital City Bank
Capital City Bank is a banking organization that really appreciates the opportunity to protect the assets of their clients and they truly value the relationships they have built with clients along the way. They are a super-community bank providing a full range of financial services at 70 banking offices, two mortgage lending offices, and 80 ATM locations throughout the states of Florida, Georgia and Alabama.