(PRZOOM - Newswire) —  New Delhi, India, 2009-06-01 - Telecom sector is facing pressure from the customers in terms of time taken to resolve customer query. Newgen with its web-based DMS, BPM, Bill Management and Output Management Solutions helps telecom service providers to resolve these problems

Newgen Software, a leading provider of Business Process Management and Document Management System solutions, today announced that they shall be expanding their focus on the fast-growing telecom sector to accelerate growth.

In the ever evolving and competitive environment, telecom sector is facing tremendous pressure from the customers regarding the quality of service offered in terms of time taken to resolve a customer query and a strong & flexible infrastructure platform that allows management of end-to-end business processes.

Newgen with its powerful web-based document management, business process management, Bill Management and Output Management Solutions helps Telecom Service Providers gain new agility in responding to changes in telecommunication practices. Newgen solutions help operators enhance customer service by reducing cycle times of query handling, increasing coordination with subscribers, reducing errors in billing processes, presenting bills/ statements online and improving responsiveness to customers.

Mr. Diwakar Nigam, Managing Director, Newgen Software Technologies said, “The sector has maintained growth momentum with operators now expanding networks to smaller towns and villages. We believe that with our domain expertise and technology thought leadership we will be able to provide services to all segments of the worldwide telecom market and enable growth with stability.”

The telecom companies can achieve operational excellence with the help of the BPM and DMS solutions from Newgen Software. The solutions help in cost efficiency, better storage, improving customer care, compliance to regulatory needs and faster verification.
Besides this focus on the telecom segment, Newgen has also expanded its attention on Industry verticals such as retail, hospitality, Insurance and government sectors.

About Newgen Software
Newgen Software Technologies Limited (newgensoft.com) is the market leader in Business Process Management (BPM) and Enterprise Document Management (EDM), with a global footprint of about 750 installations in over 35 countries. More than 100 of these implementations are large, mission-critical solutions deployed at world's leading BFSI, BPO and Fortune Global 500 companies.

Newgen is recognized by distinguished analyst firm IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions.”

Winner of prestigious awards, such as CNBC-TV18 “Emerging India Award 2008”, Frost and Sullivan's “Market Leadership Award for Document Management System and Workflow Software & Services” and “Distinguished Application Product Company” by NASSCOM, Newgen Software is an ISO 9001:2000, ISO 27001 certified and CMM Level 4 company.

For further information, contact:
Vivek Chauhan, Newgen Software Technologies Limited
T: 011-40773700

Rohit Manchanda, Newgen Software Technologies Limited
T: +97156604812
E: team.emea[.]newgen.co.in.

Max Dixit, Regional Vice President, Newgen Software, Inc.
1364 Beverly Rd, Ste 300
McLean, VA 22101
T: 703.749.2855
E: max[.]newgen.net.

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