PRZOOM - /newswire/ -
New Delhi, Delhi, India, 2009/05/14 - Manage Assets is an integrated software to fulfill the IT Asset Tracking, Complaint Management requirements of any corporate or government organisation. This software is based on ITIL standards for asset tracking, SLA and IMAC Calls.
Logicsoft International has launched its new product Manage Assets is an integrated software to fulfill the IT Asset Tracking, Complaint Management requirements of any corporate or government organisation.
Major features include IT Asset Tracking, Complaint Management, Incident Management, Suppliers Management, Contract Management, Knowledge Management, Complaint Review and Rating, Asset Movement and Complaint Alerts, SMS & E-mail based alerts and Transaction History. To know more about manage assets, please visit our website.
This software is based on ITIL standards for asset tracking, SLA and IMAC Calls. It has the ability to manage, maintain, and track assets, such as CPU, monitors keyboards, UPS, printers, Scanners, pen drives, hard disk drives from purchase to disposal and to use asset data to operate more efficiently and assists in making better business decisions. With Manage assets, managing your equipment and supplies becomes an automated process that will save your time and money.
This is made possible with the help of bar code software that helps you track every last monitor, router, and computer you own. This software solution has been defined and modeled around the IT Infrastructure Library (ITIL) standard guidelines. Manage assets aims to ensure that incidents are detected and service requests are recorded. It also helps you to track the complete incident history of assets. The latest release is focusing on the RFID Integration and GIS Integration to cater to large audience and real-time practical needs.
Manage assets product has been found very effective in IT asset tracking / complaint management by various BPOs, Government Agencies and Private Corporates. Currently, many of the well established BPOs and KPOs in NCR and Bangalore are exploring the features of manage assets. The standard manage assets product also be customized to exactly meet client's business and process specific requirements.
From providing a platform to start implementing your asset management procedures to reducing downtime of technicians, from ITIL based definitions and process driven SLA and IMAC management to escalations of calls to right people at right time. Visit lsipl.com for more info.
The following major benefits any organization will gain by using manage Assets.
1) Centralized administration of all IT assets, 2) Designed to track performance from any point of view, 3) Gain control of both hardware and software with Asset Tracking, 4) Highly flexible and scalable to accommodate any speed in growth, 5) Optimize help desk efficiency and improve incident management, 6) Platform independent, 7) Reduced field technician downtime, 8) Simple licensing policy which is easy to manage, 9) Take control of your environment and improve first-time call resolution, 10) Templates for email alerts to users on different stages of complaint, 11) Web-based application layer gives access any-time, any-where, 12) ITIL based process definitions, 13) Adherence to audit trailing and accountability mechanism.