Network Engineering Technologies, Inc. (NET), a top-tier technology services partner for Fortune 500 retailers across the country, unveiled its new managed service offering, NETPro Store today. The Company developed the maintenance packages in direct response to retailers' needs to ensure their critical technology systems remain up and running while managing communication infrastructure support costs.
The Company's NETPro Store service includes pre-bundled, response-time service level packages that fit a retailer's exacting support needs, business goals and objectives. The scalable plans allow retailers to move away from a break/fix, time and materials model to a more cost-effective, consistent and reliable service and maintenance model for their storefront, manufacturing and distribution center locations.
"Retailers are constantly looking for ways to reduce support costs while demanding quality services and consistent support," said Kamlesh Sethi, Director - Product Management & Marketing of NET. "Our number one goal when building NETPro Store was to provide cost-effective, yet comprehensive service plans that would assist retailers in remediating issues in a timely manner."
NET’s new managed service offering gives retailers a one-source solution providing a single point of contact for corporate and/or store personnel. The single-source model allows retailers to ease or eliminate the need to manage multiple service vendors with multiple service contracts. The pre-packaged plans provide a number of standard, optional or additional features a retailer can take advantage of from 24x7, 365 days a year remote and onsite support with 4-hour response times to site surveys, preventive maintenance services, asset management and next day parts replacement.
With a network of over 2,500 Certified Service Professionals offering multi-vendor technology support services, NET offers complete technology lifecycle solutions for small to large retailers. "From Basic to Complete, the NETPro Store packages provide retailers of all sizes with greater predictability of service support costs with fixed priced packages," said Sethi. "The packages assist retailers in optimizing their technology investments while increasing equipment uptime, customer satisfaction and operational efficiency."
About Network Engineering Technologies, Inc. (NET)
Since 1993, Network Engineering Technologies (nettechnology.com) has been an industry-leading technology services company providing infrastructure and communications solutions for the OEM, distributor, reseller and end-user channels. NET provides end-to-end professional and managed solutions from network design, advanced project management, remote, onsite and logistical services and support for customers' complex voice, data and video infrastructures. We operate across North America with an extensive network of over 2,500 Certified Service Professionals who support our customers' technology needs in a number of diverse industries.