PRZOOM - /newswire/ -
Santa Ana, CA, United States, 2006/04/11 - LINE-X dealers now have access to Technical Support personnel 24-hours a day, seven days a week.
LINE-X Spray-On Bedliners, the leader in truck bed protection, expands its customer service capabilities with a nationwide, 24-hour, technical-support program. LINE-X dealers now have access to Technical Support personnel 24-hours a day, seven days a week.
"This convenient service program is tailored to support our franchisees,” said Brent Humphrey, director of Operations for LINE-X Franchise Support Center (LFSC). “So, if a problem arises or a part is needed, our dealer does not have to wait until the next day to resolve it.”
The new Technical Service Department is designed to strengthen LINE-X’s ability to provide highly responsible technical support to its franchise network of more than 500 dealers nationwide. It will be managed by Sean Dickens and is based out of the company’s Dallas, Texas area distribution center. Dickens is a prior owner of three LINE-X franchises in the North Dallas area and a consistent Top 40 dealer during his franchise days.
"Our Dealers expect us to not only provide best-in-class products and application processes, but also technical support services that fit their operational needs," said Humphrey. "The 24-hour hotline gives our franchisees access to technical specialists around the clock. Appropriate technical service representatives will address each case and provide specific troubleshooting solutions to minimize any production downtime.”
The LINE-X 24-Hour Support Hotline will be answered in real-time and all calls will be prioritized based on the operational or non-operational nature of the franchisee’s call. For example, if a LINE-X franchise is experiencing equipment problems, every effort will be made to ship a replacement part that same day.
LINE-X’s Technical Services Department will also be tasked with the redesign and implementation of a new training program for new franchise owners as well as the on-going support aimed to make LINE-X franchises more successful.
To reach the LINE-X Technical Service Department day or night, call 1-800-831-3232.
LINE-X is the industry leader in truck bed protection. It is the only company that develops its own specially formulated polymers, creating a product that permanently bonds to the truck’s bed, sealing out water and dirt. Additionally, the product offers such advantages as:
• Durability and toughness;
• Resistance to most common chemicals;
• Contours to the exact shape of the truck bed;
• Scratch and dent resistant;
• Shock-absorbing qualities that dampen sound;
• Attractive, factory-like finish;
• Adds resale value to a new or used truck.
LINE-X offers the only Nationwide Limited Lifetime Warranty for spray-on bedliners, valid at any of its 500+ retail locations worldwide.