Based on its recent analysis of the North American turbomachinery controls systems integrators market, Frost & Sullivan recognizes Petrotech, Inc. with the 2009 North American Frost & Sullivan Award for Excellence in Customer Value.
Petrotech supplies its turbomachinery solutions in an industry-standard open-architecture (Petrotech OA), offering end-users a lower cost of ownership. “With Petrotech OA solutions being based on non-proprietary control hardware, spares and hardware repairs can be managed by regional suppliers, avoiding the obligation to purchase from a single source,” says Frost & Sullivan Industry Analyst Sivakali Prasad. “Petrotech OA systems augment the design-operate-maintain lifecycle optimization that many process owners require daily.”
The Petrotech Support Group leverages Petrotech’s expertise to provide a full-range of service at the client’s site. The suite of services include telephone support; aftermarket parts for various installed systems and components; full turnkey installation to supply all needed tools, materials, and labor; field service to repair-recalibrate-reprogram the controller; mechanical modifications and upgrades; installation supervision to assist the client with a successful start-up; and customer training.
This comprehensive support from Petrotech offers benefits in three key areas: value – no-cost telephone support and parts sourcing; experience – 30 years of field service execution; and commitment – up to 50 percent of the company available to support field operations.
“The wide array of services means that Petrotech, Inc. has the turnkey capability to perform all of the engineering, manufacturing, installation, commissioning, and training tasks required to complete the project,” notes Prasad. “This combined capability has enabled Petrotech to offer competitive prices, thereby reducing the total cost of ownership for its customers.”
Petrotech’s project wins include retrofit service for power generation gas turbines and compressors for major energy companies. Today, energy companies are highly cost-sensitive due to long process equipment downtime. Petrotech’s retrofit solutions improve reliability and increase availability percentages eliminating the loss and liability of the old legacy controller.
“The unique ability to merge domain expertise, system integration services, and shortened delivery cycles has enabled Petrotech to offer a significant return on a client’s investment,” observes Prasad.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in customer values through its products and services that offer superior value to customers and aid them with increased profitability and reduced life cycle costs. Petrotech has continually focused on providing value-added products and services and addressing the changing customer needs across the industry, thereby enabling it to expand its customer base across verticals and horizontals. In addition, Petrotech has shown unparalleled commitment to technological innovations pertaining to changing customer needs by offering products that are specific to both general and niche applications, coupled with cost effectiveness.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Petrotech, Inc.
Petrotech (petrotechinc.com) provides controls and instrumentation for thousands of rotating machinery assets such as Turbo-Compressors, Gas Turbines, Steam Turbines, Generators, Reciprocating Compressors, and associated auxiliary systems. With over 30 years of experience, Petrotech has become trusted as the experts in rotating machinery controls. Petrotech solutions include full turnkey controls and mechanical retrofit, stand-alone control products, and new equipment solutions for turbomachinery industry OEM’s. Petrotech’s facilities include the main offices in New Orleans, LA, Engineering and Sales offices in Houston, TX, and support offices in all major regions of the world.
For more information, contact
Petrotech, Inc. - Houston
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents.