Uncompromising quality maintenance, together with exceptional customer support and technological leadership, contribute to KIBI's success.
KIBI, an IT solutions provider, has a unit dedicated to meeting healthcare and hospital requirements. In addition to providing electronic medical records (EMR) solutions, the company offers electronic archiving and content management scanning, electronic invoice and procurement management and e-invoicing solutions.
"KIBI has successfully established itself as a leader in the Nordic region," notes Frost & Sullivan Research Analyst Jayapradha T.E. "With more than seventy healthcare organisations in the region as its customers, KIBI Software Solutions is a leading hospital solutions supplier across Denmark, Sweden, Norway and Finland."
KIBI effectively meets customer requirements through after sales support as well as through addressing their future needs through constantly evolving hospital solutions. The company continuously monitors client product satisfaction levels, follows strict quality maintenance standards and ensures that customers get the best performing solution according to their specific needs. In short, it provides outstanding product and customer support.
The company develops its own software products within the KIBI Healthcare Solutions portfolio. These offerings integrate seamlessly with varied health care systems. KIBI also has close partnerships with Global360, IBM, Hyland Software, AnyDoc Software and Kodak.
"KIBI has a track record of close to zero per cent software failure, motivating more healthcare organisations to opt for its solutions," remarks Jayapradha. "KIBI has maintained a remarkable record of 99 per cent uptime and close to zero number of break downs till date. The flexibility and user friendliness of the company's EMR solution presents an added advantage."
By following the 'one patient-one journal' vision, KIBI promotes a high quality of care. The EMR offered by KIBI is capable of establishing an interface with different electronic patient journal systems – both modern and legacy - across the region. The upgrades to KIBI's DMS modules at regular intervals have eliminated the need to replace an existing DMS.
"KIBI clearly understands that in a mature EMR market, it is imperative to focus on technologically innovative and high quality solutions that fully satisfy customers," concludes Jayapradha. "KIBI's dedication to product quality, strategic technology upgrades, deep understanding of customer requirements, strong relationships with clients and provision of complete healthcare Information Technology (IT) solutions make it a worthy recipient of this award."
The Frost & Sullivan Award for Product Quality Leadership is bestowed upon the company that has demonstrated superior quality control over its competitors in product manufacturing. Quality control is an essential element of satisfying customers, increasing repeat buying behaviour, and assuring long-term market survival.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About KIBI Software Solutions
KIBI Software Solutions was founded in 1997 and is today a leading IT company within electronic invoice and procurement management, electronic medical patient records handling, enterprise content management solutions as well as scanning and electronic archiving solutions. KIBI consists of three business areas: KIBI Business Solutions – e-invoice and Procurement Solutions, KIBI LIFE Solutions – Health Care Information Solutions and KIBI BIC – Solutions, Bank, Insurance and Commercial.
KIBI (kibi.eu) is a Nordic company and has offices in Stockholm, Oslo, Copenhagen and Helsinki. KIBI is also represented in Europe through partners.
About Frost & Sullivan
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