The company is recognised for its rapid turnaround of unique new products, developed according to customer requirements and the additional assistance provided to customers to enable them to optimally utilise these products.
"Hybrid Plastics’ customer service is unparalleled in the high performance fillers market," explains Frost & Sullivan Senior Research Analyst Dr. Nicola Rudd. "The company not only tailors its products to cater to customer needs and can turn around a new product within a month, it also assists customers in getting the best out of POSS® (polyhedral oligomeric silsesquioxane) Nanostructured® Chemicals, leveraging 10 years of experience in this area. "
The company has an extremely broad product portfolio with 80 chemically different POSS® molecules in its catalogue, and an additional 170 structures that may be useful for more specialised applications, such as unusual polymer resins. The products are designed to ensure that customers can select the most appropriate chemistry for their system.
POSS® has the ability to completely dissolve in a polymer matrix, which may help customers to reduce costs. Despite being a nanochemical, raw POSS® only becomes nanoscopic once it has been incorporated into a polymer. Accordingly, it avoids the safety concerns associated with nanomaterials, like carbon nanotubes and crystalline silica, and provides a risk-free alternative to customers. Moreover, POSS® is recyclable and offers the possibility of being manufactured from renewable sources in the future.
"The main focus of the company has been to improve the production time and also reduce the cost of material through an enhanced manufacturing process and economies of scale; currently, Hybrid Plastics™ can produce POSS® within a day," comments Dr. Rudd. "While the cost of many other high performance fillers are increasing, because of the rise in raw materials and energy costs, the price of POSS® has actually decreased substantially to just one per cent of its original cost."
Perhaps most impressively, Hybrid Plastics™ regularly creates completely new POSS® molecules as customers come to it with new formulations and new requirements. The company is able to turn around a brand new POSS® molecule and deliver it to customers within a month.
Hybrid Plastics™ works closely with customers all over the world to ensure that POSS® Nanostructured® Chemicals can be integrated into their existing production methods. The company’s distribution network ensures that POSS® can be supplied around the globe.
New POSS® molecules are continually developed to ensure optimum performance in customers’ products. This has led to the development of masterbatch concentrates of POSS® molecules, commercialised since 2005. The company even offers to create masterbatches of POSS® in a polymer supplied by a customer if they are using a polymer for which there is no standard masterbatch.
"A dedicated technical staff works closely with customers from the outset in order to develop efficient and cost effective means of achieving the desired results," states Dr. Rudd. "Furthermore, an extensive system for quality control and testing ensures that Hybrid Plastics™ can support the development of POSS® molecules for its customers’ purposes."
The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within its industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring its product offerings to suit customer businesses.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Hybrid Plastics™
Hybrid Plastics (hybridplastics.com), a spin-off of the U.S. Air Force Research Laboratory, has developed a platform technology called POSS® (Polyhedral Oligomeric Silsesquioxane). It is a revolutionary new Nanotechnology. POSS® nanoscopic chemical technology provides unique opportunities to create revolutionary material combinations through melding the desirable properties of ceramics and polymers at the 1 nm level. These new materials enable the circumvention of classic material performance trade-offs by accessing new properties and exploiting the synergy between materials that only occur when the length-scale of morphology and the fundamental physics associated with a property coincide on the nanoscale.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents.