Under the terms of the partnering agreement, the companies will deliver a single client interface for systems development and implementation. The service will leverage Echelon’s expertise in business analysis, process improvement and training with LSS’s experience in software development.
The one-team approach will overcome the typical planning and communication issues faced when implementing IT change into the organisation.
Alistair Morrison, CEO of Echelon, explained: “We are joining with LSS to produce specific, high quality software solutions that deliver identified business benefits by being designed exactly to requirement and implemented efficiently for quick and sustained return on investment. This will see the combination of Echelon’s expertise in business and process analysis, procedure documentation and training with LSS’s competence in systems analysis, software design and development.
“IT affects every aspect of working life, offering competitive advantage on many fronts. New systems need to drive efficiency, speed and customer service.
“We believe that successful systems deployment requires that both the right system be designed and also that the organisation be properly prepared for its introduction,” he said.
LSS’s managing director, James Boother, added: “LSS and Echelon offer discrete but complementary services. Each company has impressive performance records and we share an ethos based on client satisfaction, quality and efficiency.
“We believe strongly that this partnering agreement will work to the advantage of both LSS’s and Echelon’s clients. In particular, this agreement enhances LSS’s skills set – giving us access to expertise beyond the ‘IT’ sector of business, allowing us to contribute to all areas of business development and profitability.”
Under the partnering agreement, Echelon and LSS will offer a ‘one-stop-shop’ providing consulting on organisational change; performance improvement; customer satisfaction; employee engagement; IT and systems advice. It will also provide software that drives business growth; simplifies business processes; improves productivity, economy and speed, and delivers a return on investment by swiftly gaining the confidence and buy-in of users.
The two companies will complete the holistic offering by providing training in the application of consequent revised business practices and workflow as well as in the use of the new system.
“We believe that the current economic climate is an ideal time to launch this partnering agreement,” said Echelon’s Morrison.
“Now is a good time for organisations to strengthen their procedures and processes to ensure that they are effective and efficient as they can be – and that their staff are using these to their fullest advantage. That will help these organisations provide a better customer service today and put them in the best position for taking full advantage of the up-turn in the economy as and when it happens.”
Echelon provides organisational development consultancy and services to a wide range of government, corporate, and not-for-profit organisations including the NHS, T-Mobile and the Royal Town Planning Institute. LSS has specialised in developing and delivering software for the insurance and publishing sectors, and numbers leading insurance comparison website Gocompare.com and publisher Bauer Consumer Media among its recent clients.
About Live Software Solutions (LSS)
Live Software Solutions (lss.co.uk) makes software that creates a difference.
Focusing on helping businesses that use Microsoft technologies, LSS – founded in 2004 – uses its business and software expertise to provide end-to-end solutions, from concept to implementation. In addition to software development services and consultancy, LSS also provides off-the-shelf packages. LLS’s approach is based on four core values:
• Service Excellence - achieving client confidence by truly understanding the business drivers and the project requirements, delivering the agreed solution to plan, managing issues and communicating clearly and regularly - while being easy to do business with and enjoyable to work with.
• Integrity - applying professional and technical expertise to ensure the right solution for the right reasons, as well as being open, honest and fair in all of our dealings.
• Teamwork - deploying the right blend of talent and experience to get the job done, and integrating effectively with client and third party personnel and activities.
• Development - continually seeking to enhance our own capabilities and processes, enabling us to remain innovative and challenging - and sharing this with our clients.
About Echelon Learning Ltd
Echelon (echelonlearning.co.uk) is an organisation development consultancy with a 20-year track record of delivering targeted communication, training and performance support solutions that really make a difference to corporate, government and not-for-profit organisations and professional bodies.
The company helps its clients create and sustain improved operational performance by developing high levels of employee engagement and competence that leverage their ability to achieve outstanding results, particularly in times of change.
Echelon publishes a wide range of business and management solutions that offer job support and lifelong career development.
Clients include: Channel Tunnel Rail Link, London Overground Rail (LOROL), Chartered Institute of Purchasing & Supply, Department of Work and Pensions, Festival Housing Association, NHS, Royal Town Planning Institute, T-Mobile, Translink.