Fry-Wagner Moving & Storage of Kansas City, Kan., an agent for United Van Lines, received the 2008 Moving and Storage Agent of the Year Service Excellence Award recently during the American Moving and Storage Association’s (AMSA) Annual Education Conference & Expo in Dallas.
The award reflects AMSA’s and the industry’s commitment to excellent customer service, and is presented to agents nominated by their affiliated van line based on customer surveys and van line experience. Nominations are judged primarily on customer service assessments and industry awards and recognitions. Consideration is also given to additional factors such as leadership, innovation, community involvement and activities that enhance the industry image.
“I am so pleased that this excellent company based in America’s heartland has received this honor,” said Linda Bauer Darr, AMSA president & CEO. “Fry-Wagner is deserving, and we are proud it is an AMSA member.”
The firm was founded by brothers Bob and Harry Wagner in St. Louis in 1908 when it relocated customers by horse and wagon. In 1916, Mandel Fry and son Isadore purchased the business, and in 1970, changed the name to Fry-Wagner Moving & Storage. The moving company expanded operations to Kansas City (1981), Columbia, Mo. (1990), Springfield, Mo. (1993), and Belleville, Ill. (2007). Milton Fry, son of Isadore, represented the third generation of family ownership and now his son, Larry (who accepted the award), is president and CEO. During the AMSA membership meeting, Larry Fry was elected AMSA chairman.
About Fry-Wagner Moving & Storage
Fry-Wagner Moving & Storage Company (fry-wagner.com) has been in the relocation business since 1908. The company also has locations in St. Louis, Springfield and Columbia, Mo., and Lenexa, Kan., as well as its newest facility in Belleville, Ill. More information about Fry-Wagner and its services can be obtained through the company’s website or by calling 800-394-0049.
About United Van Lines
United Van Lines (unitedvanlines.com), with headquarters in suburban St. Louis, is one of the nation’s largest household goods movers and maintains a network of 1,000 affiliated agencies in 135 countries. More information about United and its moving services can be obtained through the company’s website.