Free press releases distribution network?

Agency / Source: Fusion

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set - NBS agents offer valuable management reporting tools to their hosted inbound call center customers
NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set

 

PRZOOM - /newswire/ - Wayne, NJ, United States, 2009/03/02 - NBS agents offer valuable management reporting tools to their hosted inbound call center customers.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

NBS, a NY metro area based telecom carrier, reseller and MSP, announced the release today of the latest version of its popular set of management and reporting tools for inbound call center clients. The NBS VoICE Manager incorporates 5 valuable web-based tools into its administrative portal. Giving companies the power to dictate the direction of inbound communications, the NBS VoICE Manager Console, Call Flow Manager, Queue Manager, Sound Manager and CDR Tool offer advanced call handling, routing, call recording and reporting functionality.

"Inbound call centers can take charge of the direction and flow of their call traffic to a level not previously attainable" stated Russell P. Markman NBS' President. "From recording and managing IVR scripts to queuing, recording and routing calls, to creating detailed management reports, VoICE Manager is a valuable resource for the call center customers we serve" he added.

As part of an integrated set of web portals, each specific tool has its own vital function to perform. Call Flow Manager controls the direction of Auto Attendant and Interactive Voice Response (IVR) systems and directs the flow of inbound calls with multiple ring, queue and prompt strategies. The Queue Manager allows for viewing of Automatic Call Distribution (ACD) data and real-time and historical reporting, showing queue agent activity by name and time of day and allowing multiple queue configurations. With the Sound Manager users can generate and apply, in Call Flow Manager, pre-recorded messages and prompts. The CDR tool produces comprehensive Call Detail Records and management reports and allows the user to search and sort through all inbound and outbound call logs. A number of parameters can be selected, such as date range, DID and call type for call record retrieval. The tool allows for easy uploading to Excel if further manipulation of the data is required. Since the data is collected as calls are completed, the data set retrieved is virtually real-time. Finally, the VoICE Manager Console gives managers and receptionists real-time information regarding busy status of stations. In addition to busy status, VMC shows caller ID information, call duration and, for call center agents, log-in status.

"As a management tool the VoICE Manager Portals put all the critical data necessary for call center strategic decision making right at your fingertips" commented NBS founder and CEO Jon Kaufman. "They truly do manage all inbound commercial voice communications and allow you to take a proactive role in directing and controlling corporate telecom as a whole" he added.

NBS is available to discuss further the details of their VoICE Manager Web Portals, and all its other telecom products and services, at the Spring Channel Partners show in Las Vegas this week. The show is taking place this year at the Rio-All Suite Hotel and Casino, from March 1st through the 3rd (NBS is at booth number 1429). Additional information on NBS and their full suite of VoIP and traditional TDM offerings can be found on the web or by calling 1-888-474-4968.

About NBS
Founded in 1984, NBS (nbsvoice.com) provides a wide variety of voice, data, and Internet services to a diverse customer base that includes residential, small business, and large corporate clients. NBS interfaces with several major carriers including AT&T, Verizon, Qwest, Covad, Level3 and Paetec. NBS has also deployed their Voice over Internet Communications Exchange (V.o.I.C.E.), a full-featured VoIP platform which provides hosted and trunk replacement voice services to wholesale, commercial, and residential customers nation-wide. These unique capabilities allow NBS to mix various services from multiple carriers and to provide unified communications and a one-stop-shop approach to all varieties of telecom solutions.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Agency / Source: Fusion

 
 

Availability: All Metropolitan Area

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Michael Salerno 
973-638-2149 michaels[.]nbsvoice.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Fusion securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Fusion / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Press Releases:

JAC Capital, Leadcore, Qualcomm and Wise Road Capital Enter Agreement to Form Joint Venture to Design and Sell Smartphone Chipsets in China
Events Feature Insight from Ovum and New Dialogic Solutions Integrating IoT, AI, and Next Generation Technology
Frost & Sullivan Commends NFON’s Exceptional Growth Strategies for the European Hosted IP Telephony and UCaaS Market
Dialogic and Telestax Demonstrate Integrated Video API
HCL Technologies and Duck Creek Technologies Announce Technology Services Partnership
European Hosted IP Telephony and UCaaS Market Prepares to Stave Off Competition from Aggressive US Players Finds Frost & Sullivan
Qualcomm Files Breach of Contract Complaint against Apple’s Manufacturers for Non-Payment of Royalties
Monitor Computer Systems Continues to Expand Deployments of Dialogic Diva Media Boards for Extensive Protocol Decoding
Verizon to Acquire Straight Path Spectrum to Accelerate 5G Deployment
Axiata Partners with Thaicom to Connect Underserved Areas in Indonesia with High Throughput Satellite Coverage

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  BizJobs.com

Visit  Explorers Vacation Club

Visit MagLar, Inc.







 
  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today