Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Voice Remaining as Primary Mode of Customer Interaction Provides Hope for IVR Market Growth - Frost & Sullivan finds that the U.S. IVR Systems Market earned revenues of $564.8 million in 2005 and estimates it to reach $1.49 billion in 2012.
Voice Remaining as Primary Mode of Customer Interaction Provides Hope for IVR Market Growth

 

PRZOOM - /newswire/ - San Antonio, TX, United States, 2006/03/25 - Frost & Sullivan finds that the U.S. IVR Systems Market earned revenues of $564.8 million in 2005 and estimates it to reach $1.49 billion in 2012..

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Communication/Speaking Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Voice continues to dominate as the primary media for service interaction between companies and their customers as compared to other media they employ. Vendors are seeing a light at the end of the saturated touchtone market tunnel due to a combination of speech technology maturity and a shift in enterprise focus from cost savings to a customer-centric business model.

Frost & Sullivan finds that the U.S. IVR Systems Market earned revenues of $564.8 million in 2005 and estimates it to reach $1.49 billion in 2012.

If you are interested in a virtual brochure, which provides manufacturers, end users, and other industry participants with an overview of the latest analysis of the U.S. IVR Systems Market, then send an e-mail to Mireya Castilla - Corporate Communications at mireya.castilla[.]frost.com with the following information: your full name, company name, title, telephone number, e-mail address, city, state and country. We will send you the information via email upon receipt of the above information.

“Ever since the introduction of IVR systems into the customer service arena almost a decade ago, market penetration of traditional touch-tone systems has steadily increased to around 90 percent within large enterprises,” notes Frost & Sullivan Research Analyst Krithi Rao. “Speech in IVR has provided the next wave of growth in this market. However, large scale adoption of speech in self-service has been restrained due maturity level and cost of speech technology.”

Maturity as a constraint is steadily going away as speech recognition vendors are expanding their grammars or lists of utterances that speech engines can recognize, to reduce the amount of tuning required. Cost as a restraint is being countered by re-usable components, hosted options and commoditization of speech technology.

However, IVR system vendors are likely to continue experiencing some difficulties over the next four to five years due to the factors described. The primary one is continued development of strong and quantifiable return on investment (ROI) models for speech-enabled self-service applications that justify the investment. Then, there lies a need to educate enterprises on the deployment of effective speech solutions to surpass historic negative perception and to avoid further failures. Finally, high cost of possessing in-house speech expertise and technology is leading to dependence on core speech technology vendors.

In order to overcome past experiences with failed deployments, vendors need to educate and assist customers in deploying optimal solutions. The primary reason for reluctance in deployment so far to deploy speech self-service solutions and for the lack of the growth of speech-enabled IVR market is its failure in the past.

Although the responsibility of the IVR vendor begins only once customers actually purchase the solution from them, the onus is still on vendors in general to make sure that any customer is deploying a solution optimal to their business. Since the speech market is still a relatively small pie to share, vendors should make combined efforts to grow the market overall rather than compete for a small piece of the small pie.

Also, with standards, packaged applications, tools, development environments, there are too many options for customers to evaluate and decide on a specific solution. Vendors need to keep in mind that not all customers have the best view of what deployment options and applications are available in the market.

U.S. IVR Systems Market is part of the Contact Center Service subscription, which also includes research in the following markets: ACD, CTI, workforce management, outbound dialing and hosted contact centers. All research included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants. Interviews are available to the press.

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Communication/Speaking Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Communication/Speaking articles,
CATCH Visitors via Your Competitors Announcements!


Voice Remaining as Primary Mode of Customer Interaction Provides Hope for IVR Market Growth

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Mireya Castilla 
210.247.3830 mireya.castilla[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Communication/Speaking via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Communication/Speaking Most Recent Related Press Releases:

CKC Global Media Names Christopher Pollard as Managing Director for Eurasia
Zula Appoints Raz Yalov As Chief Executive Officer
Pinnacle Performance Company Now Trains in Nearly 40 Countries
Blayzer to Host Networking & Educational Seminar for St. Louis Startups & SMBs September 18th
Oliver Wight to Present At 9th Annual ‘Advancing Sales and Operations Planning to IBP’ Conference
Performance Of Speaking Releases Their First Online e-Course for Global Speakers
GA Tech Scheller School of Business Hosts Impact Series Speaker Darrell Glasco
Curzon PR Signs New London-Based Auction House
Rho Names Largemouth Communications as Public Relations Agency of Record
Asia Pacific HRM Congress Awards Pinnacle Performance 2013 Best Service Provider in Human Resources

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  NAKIVO, Inc.

Visit  Triggr & Bloom







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today