B2X Care Solutions GmbH, a recently established after sales service company specialized in provision of outsourced end-to-end customer care solutions, proudly announces its certification as an ISO 9001: 2000 certified company following successful completion of the audit.
Munich-based B2X Care Solutions implementation and application of quality standards was evaluated by strategic enterprise auditor on July 31, 2008, with an excellent 97% result for the first 1½ years of operations.
ISO 9001: 2000 is a quality management standard which provides information on necessary requirements a company management must fulfill in order to meet specific standards for implementation of quality management systems. On the one hand this standard serves as an internal information carrier for the implementation of quality management within the company, and on the other hand informs customers of the firm’s successful approach to managing quality in the business.
In order to fulfill the quality standards of the ISO standard, all B2X Care operation processes from controlling and sales up to the operational business were analyzed and documented in a quality handbook for transparency and measurability.
The certification of quality management systems confirms that the service provider has suitable internal skills and is committed to innovative, global solutions for sustainable optimized standard processes in after sales service. For B2X Care it is important to maintain a high level of quality in the international market, by this award certificate. This certification documents B2X Care Solutions' high quality after sales market services including international warranty buy-out in connection with a global network of service partners as well as the firm’s continuous growth and focus on completing tasks and meeting challenges.
For B2X customers and partners the confirmation of their quality management system stands for a customer satisfaction orientated service portfolio as well as for a constant assurance of the product and service quality on a top level.
About B2X Care Solutions
B2X Care Solutions (b2xcare.com) is the premier fourth party logistics provider (4PL) of end-to-end customer care solutions to global high-tech industries. With its unique after-sales service solution portfolio, B2X Care Solutions supports original equipment manufacturers and equipment operators in telecommunications, information technology and consumer electronics markets in managing their global service business. Best-in-class customer support, call-center management, repair and logistics fulfilment as well as warranty management solutions are provided through an integrated business process and systems platform, supported by a triple-digit number of world-class service partners around the globe. B2X Care Solutions is passionate about achieving the ideal trade-off between service innovation and operational excellence for its customers, creating sustainable value through growing consumer loyalty and decreasing service costs. B2X Care Solutions is headquartered in Munich, Germany, managing a global network of specialized after-sales service partners.