Based on its recent analysis of the IT outsourcing market, Frost & Sullivan recognizes Freeborders with the 2008 Chinese Company of the Year Award for its exceptional delivery of IT solutions and outsourcing services to Fortune 500 companies from China. The company has gained considerable domain expertise through its focus within two sectors: Financial Services (FSI) and High Technology.
Freeborders has posted exceptional growth figures which included the doubling of global sourcing revenue in 2007. The company expects to experience similar success in the near future, and will consider the possibility on an initial public offering (IPO) in the next few years as well as making the strategic expansion into a third vertical.
The company’s portfolio gives it the crucial capabilities in custom application development, application maintenance and integration, application specialties as well as package implementation, web services, and automated testing and QA.
“The most compelling feature of Freeborders, in the process and delivery of IT outsourcing, is its development and deployment of the CHINDUS model,” says Frost & Sullivan Program Manager Farheen Pasha. “CHINDUS gets its name from its ability to leverage the best processes, services, and functions across three geographical regions: China, India, and the United States; it combines the experienced, world-class management teams of the United States, deep outsourcing expertise and governance models of India, and technical skills and large talent pool of the Chinese IT market.”
The CHINDUS model sources project teams to multiple geographies, and provides clients with the true value and flexibility of global delivery in a consistent and predictable manner. Clients are attracted to its benefits of risk diversification, cost effectiveness, speed to market, increased productivity, and scalability as well as its proven track record in software application development, application testing, and software application maintenance.
As many Freeborders executives have had work experience in India, they bring to the table the industry’s best practices imbibed from India. One such import is the mature and popular global delivery models of optimal onshore-to-offshore ratios for IT services and ideal staffing pyramids. Freeborders has also incorporated the Indian model of governance in its own governance model called ATLAS. The robust relationship management tool facilitates a richer and more transparent experience for customers.
“Trained professionals using consistent processes with global standards certifications (such as CMMI Level 5, ISO 27001) and a high degree of process maturity deliver world-class project management and underscores Freeborders’ focus on quality and productivity,” notes Pasha. “Customers of automated testing and QA and application development in the software field are pleased with Freeborders’ ability to provide long-term time and cost savings and drastically reduced testing cycles.”
Freeborders promotes China as an additional sourcing destination to complement sourcing of client work to India. Clients are aware of the benefits of multi-sourcing and a balanced outsourcing portfolio including the need for risk diversification across geographies. They are increasingly moving to China to avail early bird benefits in technology parks across the country.
Freeborders’ ultimate testimonial to their success is the high quality, stability, and maturity of its relationships with its clients. Clients with smaller project requirements are offered the same quality of service, attention, and resources as its larger clients.
“Relationship management is a core component of both the CHINDUS delivery model and ATLAS governance model employed by Freeborders,” observes Pasha. “This set of best practices and tools, formalized and monitored for compliance, comprises all facets of client relationship management including delivery, contract, risk management, and implements customized best practices for all its clients.”
Each year Frost & Sullivan presents this award to the company that has demonstrated outsourcing excellence and maximized customer value within the industry in China. The recipient provides a host of high quality IT outsourcing solutions while staying competitively priced and has demonstrated impressive responsiveness to customer needs and flexibility in product offerings to suit customer businesses.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Freeborders (freeborders.com) is the leading global provider of offshore IT services and solutions delivered from centers of excellence in China. Privately held and based in San Francisco, CA, Freeborders is recognized for offering best practices in outsourcing by combining its award-winning global delivery model, CHINDUSSM, with its governance model ATLAS. Freeborders provides a full suite of services that encompass all phases of a project lifecycle including strategy, design, development, testing, implementation integration, and extended support. Freeborders is assessed at Level 5 of the SEI's CMMI, and is ISO 27001certified.
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