PRZOOM - /newswire/ -
Syracuse, NY, United States, 2008/09/13 - DirectBuy, the leading members-only showroom and home design center, recently announced its Syracuse, New York location ranks number three in the company’s customer service ratings for 2008.
This is the second consecutive year that DirectBuy of Syracuse has landed in the top five in North America, moving from fourth to third place in overall member satisfaction surveys.
The ratings are based on the results of surveys of DirectBuy members across North America conducted by Maritz, a world-renowned market research company. Not only did Maritz survey current DirectBuy members, but also prospective members, new members and recently expired members.
The survey research concluded that each member, or potential member, has been more than satisfied overall with the professionalism and service at DirectBuy of Syracuse. With an overall four-star rating from Maritz, members ranked Syracuse at close to five stars in most areas of the survey including trustworthiness, courtesy, attentiveness and helpfulness of associates, in addition to selection and quality of products.
“The survey is a valuable diagnostic tool to gauge the company’s strengths, as well as to pinpoint opportunities for improvement,” said DirectBuy Vice President of Customer Service Margaret Griggs. “Becoming a top Customer Service Rating Center in the DirectBuy network isn’t something that service teams can do overnight, but rather, requires ongoing effort from the center.”
DirectBuy of Syracuse Co-Owners Michael and Sarah Fass believe their entire service team deserves credit for creating a showroom atmosphere where members not only find unparalleled savings on brand-name merchandise, but also experience incredible customer service.
Before opening their franchise in February of 2006, Michael and Sarah were members of DirectBuy. “We became members in 1998, eight years before we opened our own center. So, most of our experience with DirectBuy has been as members. We know how we wanted to be treated as members and make it our number one priority,” said Michael.
To maintain member loyalty and satisfaction, Michael and Sarah have a system in place, “We remember our members names and keep in touch with them, just like we would want as members. We follow up and when something goes wrong with an order, we resolve it immediately. That’s our formula and it’s working,” said Sarah.
Since 1971, DirectBuy has helped consumers enjoy enormous savings on home furnishings, home improvement items, entertainment and outdoor products, and accessories, by providing an avenue to purchase directly from the manufacturer. Conveniently located at 6804 Manlius Center Rd in East Syracuse, DirectBuy of Syracuse offers consumers a comfortable, welcoming setting where they finally have the financial control of buying direct.
Since 1971, DirectBuy (directbuy.com) has helped hundreds of thousands of families enjoy a better quality of life, enabling them to buy directly from more than 700 manufacturers and their authorized suppliers. Buying direct enables members’ hard-earned money to go much further, while having the selection and choice not available at any retail store. DirectBuy of Syracuse, which opened in 2006, prides itself in providing excellent member service. Access to confidential prices, local suppliers and unparalleled selection helps make members' dream projects a reality. It's a comfortable setting, where you finally have the financial control of buying direct. DirectBuy of Syracuse is part of more than 160 locations throughout North America.
Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by contacting DirectBuy or e-mailing.