n|Frame, Indiana’s premier data center and IT infrastructure solutions provider, was recently ranked among the top 10 global IT infrastructure outsourcing suppliers in mid-tier markets, according to an unbiased survey by the Black Book of Outsourcing.
Each year, Brown-Wilson Group and Black Book Research undertake an annual survey into organizations’ satisfaction with their IT outsourcing service providers. These research results are compiled into what is recognized as the most extensive perception study of outsourcing vendors, validated by more than 24,000 service users from around the globe.
Among individual criteria measured, n|Frame ranked third globally in support and customer care as the company significantly exceeds client expectations, the report stated. Similarly, n|Frame ranked fourth overall in trust, which means that the company’s clients believe n|Frame has the people, processes and resources in place to effectively deliver the desired business results. n|Frame also was named within the top 10 for innovation, reliability, client relationships and breadth of service offerings, among all global IT outsourcing service providers.
“Companies opt to outsource management and monitoring of their IT infrastructure for a variety of reasons,” says Robert J. Alcorn, n|Frame’s chief operating officer. “The bottom line is outsourcing enables businesses to reallocate their internal resources from reactive break-fix tasks to proactive, strategic initiatives that will help them maintain a competitive edge.”
The report notes that reasons for IT outsourcing include maximizing limited internal head count and budgetary resources, as well as gaining access to 24/7 infrastructure management and support and IT expertise companies can’t afford to maintain internally.
“n|Frame understands our customer’s business pains, and we’ve worked hard to help solve those pains as Indiana's most advanced outsourcing provider of data center, network management and disaster recovery services,” states Alcorn. “Foundationally, we strive to provide unparalleled holistic customer care and technical expertise, so it’s certainly rewarding to be recognized by our customers and the industry for our efforts.”
More than 400,000 individuals were invited to participate in the Black Book of Outsourcing (theblackbookofoutsourcing.com) annual survey, deemed as the only unbiased resource for outsourcing buyers, investors and competitive vendors. Full results can be found online.
n|Frame (nframe.com) is Indiana’s most experienced high-availability data center services provider. Companies of all sizes leverage n|Frame’s $30 million investment in world-class data centers and facility-based managed services to gain on-demand access to the most reliable computing and network infrastructure available. n|Frame’s clients receive a secure IT environment and 24/7 engineering support at a fraction of the cost to maintain the same technology and expertise in house. n|Frame is part of a national network of data centers owned by Continental Broadband and its parent, Landmark Communications, Inc. To learn more about n|Frame, call 317-805-3759 or visit the website.
Add. Media Contacts:
Margaret Osborn, Synergy Marketing Group, Inc.