PRZOOM - /newswire/ -
Gurgaon, Haryana, India, 2008/09/02 - Drishti-Soft Solutions, a leading provider of customer contact management solutions for Contact Centers and Enterprises, recently recognized with Member's Choice Award 2008 for Best ACD, Best After Sales Support and Best Outbound Solution.
Drishti-Soft Solutions, a leading provider of Contact Center and Enterprise communication Solutions, recently received Member's Choice Award 2008 in three categories namely, Best in Class Overall Category Winner – Best ACD/Switch, Best in Class Overall Category Winner - Best Outbound Solution and Highly Recommended Best After Sales Support.
An Indian firm receiving such award clearly proves that Indian software industry is maturing to meet international standards. Drishti received the award for the Best ACD/switch as it is equipped with a host of features that empower users to increase customer satisfaction levels. The award for the Best Outbound Solution has further strengthened Drishti's image as it has always been a recognized brand for outbound solution with patent pending for intelligent dialing algorithms. The dynamic call pacing algorithms increase agent availability and reduce call abandons that are high concern areas for many contact centers. Drishti owes the award for the Best After Sales Support to its highly responsive support team - DaSH (DACX Support Helpdesk). DaSH offers unsurpassed level of after sales support and services.
"We believe in innovation and strive to create technologies that empower enterprises to be more agile. Recently we also received the 2008 IP Contact Center Technology Pioneer Award for our groundbreaking IP contact center technology," said Bishal Kumar, CEO, Drishti. "But this is only the beginning. We are confident of carrying the momentum forward and establish new heights in bringing next-generation technology solutions to our customers."
Drishti focuses on technology offerings that pave a structured path for enterprises to migrate to the next level. The SOA and MDA based technology platform allows enterprises to be more agile and adaptable with respect to their changing environments. Drishti's innovative solutions allow enterprises to increase productivity and reduce operational costs to a marked extent. At the same time, the technology offerings allow users to deliver maximum throughput via easy to use interface, innovative technology, and a rich feature set.
Not only does Drishti deliver world-class technologies to its customers, but it also complements it with a strong support system as recognized by such awards. Drishti's team believes in providing proactive support via a multi-channel support system, DCA. DCA stands for Drishti Customer Arena, and is equipped with state-of-the-art features like feedback and automatic internal escalations, along with granular measures at every level. It offers a single point of contact for customers to access details such as the chosen support package, renewal plans, package upgradation and other customizations. Multiple users with different access rights can manage and administer requests over this web-portal.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software & Enterprise Communications Solutions. Drishti's award-winning flagship offering – DACX Contact Center Suite has been a huge success in India and Philippines and has become the leader in the Small and Medium Enterprises (SME) segment in India within a span of two years. Drishti creates innovative Communications technologies for the next-generation Enterprises, empowering them to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration).