Xactly Corporation, the leader in on-demand sales performance management, and AIM Technology, a leading provider of analytical performance-management software solutions for contact centres and service organisations, today announced a strategic go-to-market partnership. Under the agreement, Xactly and AIM will co-sell and co-market their respective on-demand software solutions to extend call centre performance management capabilities to include pay-for-performance cash and non-cash incentives.
Contact Centre Performance Management (CCPM) solutions providers such as leading specialist AIM Technology offer tools that allow organisations to closely monitor the effectiveness of their contact centres. Xactly, the leading provider of on-demand Sales Incentive Compensation Management (ICM) software, provides solutions that allow variable compensation – such as cash commissions and non-cash rewards – to be leveraged as a strategic tool for motivating employee behavior and promoting retention.
“AIM Technology is the leader in reporting and analysing key performance indicators to measure contact centre effectiveness,” said Christopher Cabrera, president and CEO, Xactly Corp. “Pairing these capabilities with Xactly’s compensation and incentive management solutions can help contact centres and service organisations boost agent productivity, vastly improve their customer experience, and reduce operating expenses. Our partnership with AIM offers customers a powerful combination of technologies and stands to further improve customer service, lower staff attrition, increase employee job satisfaction and contribute to an organisation’s sustained growth.”
“Many leading global enterprises in the financial services, telecommunications, retail, travel and outsourcing industries currently use AIM Technology’s Performance Management and Analytic solutions to measure the performance and profitability of their contact centres,” said Tony Hayward, CEO of AIM Technology. “To help our customers take call centre performance to the next level, we partnered with Xactly for its market-leading solution for automating incentive compensation management to provide pay-for-performance incentives to drive business results.”
A leading industry analyst recently noted that, “ICM is gaining notice for supporting pay-for-performance programs in field services and call centre organisations,” indicating that organisations using call-centre-based sales channels should look closely at deploying ICM.
“Motivating and managing the performance of call centre employees is an essential component of achieving operational goals and delivering contact centre performance management,” Mark Smith, CEO & EVP Research, Ventana Research. “Through this alliance, Xactly Corporation and AIM Technology are delivering a comprehensive pay-for-performance system, including cash and non-cash incentives that can further improve the measurement and management of call centre performance.”
Joint customers currently shared by Xactly and AIM include Aspect, ACS and PayPal. The companies plan joint selling and marketing activities over the coming months.
About AIM Technology
AIM Technology (aimtechnology.com) provides performance management software solutions for contact centres. Embracing a continuous cycle of motivating, measuring and managing employees, AIM solutions enable users to improve customer service, lower staff attrition, increase employee job satisfaction and contribute to their organisation’s sustained growth. AIM Technology is headquartered in San Francisco and London with offices in Denver.
About Xactly Corporation
Xactly Corporation (xactlycorp.com) is the market leader in on-demand sales performance management. The company’s flagship product, Xactly Incent, enables sales and finance executives to design, implement, manage, audit and optimize sales compensation management programs easily and affordably. Xactly solutions automate the process of aggregating data from disparate systems into a secure, hosted repository, and enable companies to leverage this business data, which is the lifeblood of sales performance management. Xactly helps companies improve operational performance, optimize sales effectiveness, proactively manage risk and compliance, and maximize profits. The Xactly family of products is used by sales and finance executives, compensation analysts, sales operations and sales professionals across a variety of industries, ranging from SMBs to large enterprises. For more information, visit the website or call 1-866-GO-XACTLY.
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Submitted by Neil Drake - Chameleonpr.com on behalf of Xactly Corporation.