This unique seminar series will focus on the value, ROI and implementation strategies as companies successfully adopt a Unified Communications infrastructure. CEOs, CIOs and other business leaders are in search of new ways to improve collaboration & customer service and are looking to leverage the best practices of contact centers to apply them in unique ways.
Keith Dawson, Frost & Sullivan Principal Analyst of the North America Contact Center Practice, will be the Keynote Speaker. "This event is an amazing opportunity to talk about some of the burning issues that are affecting the contact center market and for people to learn from each other as peers,” states Dawson. “I'm very excited to present the Avtex community with Frost & Sullivan's insights into Unified Communications and contact center operations."
Real-world examples and case studies will be presented of how forward-thinking organizations are leveraging their entire workforce – including contact center agents, inside and outside sales teams, even administration staff – to better serve their customers, partners, prospects and employees. Unified communication needs in the enterprise have prompted the movement of IP-based applications from the contact center to enterprise business users, including remote and mobile workers.
Bob Denman, President of Avtex, states “We are excited to partner with Frost & Sullivan on this event. Keith Dawson’s experience and insights provide a comprehensive view of UC capabilities that are realistically achievable – and how they impact business.”
“Unified Communications is changing the way companies are doing business,” continues Denman. “Regardless of the size of your business, UC offers the ability to bring together telephony with business and desktop applications enhancing communications. Now more than ever, communications can streamline processes, link remote team members more quickly, and help you better serve customers. That adds up to cost savings and incremental business.”
Dates & Locations: Milwaukee, WI (Sept 11); Cincinnati, OH (Sept 18); Atlanta, GA (Oct 9); Des Moines, IA (Oct 14); Omaha, NE (Oct 15) and Minneapolis, MN (Oct 23)
Register: RSVP and register for the event at: Avtex Events
Industry: Education, Finance, Government, Health Care, Large Corporations, Mid Size / Enterprise Business, Other, Retail, Service Provider, Small / Medium Business
Who should attend: Professionals responsible for the Enterprise and Contact Centers including: CEOs, CFOs, CIOs, CTOs, VPs, Directors, Managers, IT, telecom, messaging, and convergence strategists.
Avtex (avtex.com) is a unified communications solution provider including multimedia contact center, enterprise-wide collaboration and emergency notification solutions. A Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex has a staff of software developers, systems engineers, network engineers, system design consultants, project managers, customer support personnel and field technicians that are trained, certified and specialize in mission critical applications. Based in Minneapolis, Avtex supports over 650 customers across the United States and in six countries. In addition to Minneapolis, Avtex has offices in Milwaukee and Appleton, Wis., Des Moines, Iowa, Omaha, Neb., Cincinnati, Ohio and Atlanta, Ga. To reach Avtex, call 800.323.3639 or visit the website.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.
Jolene Peters, Marketing Director
9401 James Avenue South, Suite 180
Minneapolis, MN 55431
P: (952) 832-3725
F: (952) 832-3722
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