TELUS has consistently delivered outstanding results in terms of market share, revenues, installed base, and breadth of solution offerings in this rapidly evolving market.
TELUS clearly stands above the competition and is the video conferencing provider of choice in the market. The company has achieved this position through a well-established customer base, an end-to-end product line, innovative technology, and leading-edge videoconferencing services operating on its national Internet Protocol (IP) network.
“The capability to support customers with landline, broadband Internet and wireless services has helped TELUS grow its bridging services in recent years,” notes Frost and Sullivan Research Analyst Alaa Saayed. “The Canadian operator offers a full range of videoconferencing services over IP and ISDN - including fully managed or on-demand bridging services, reservation services, gateway services, room design, engineering, installation, and maintenance services.”
TELUS has been successful based on a strategy that addresses the rising adoption of IP networks, the advent of high definition (HD) videoconferencing, and the resurgence of telepresence. TELUS is a pioneer in developing applications for IP technologies and business. In fact, TELUS was the first North American telecommunications company to transform its circuit-based network to an IP-based one so that it could offer collaboration services.
“The company is one of the few providers capable of delivering the appropriate level of bandwidth required to support traditional and Telepresence multipoint video calls that are on average, 2 Mbps+ per location,” continues Saayed. “TELUS’s customers can leverage their investments in IP networks and use its HD bridging services without compromising their own data networks.”
Each year Frost & Sullivan presents this Award to the company that has exhibited market share leadership through the implementation of an innovative and dynamic market strategy. The recipient has displayed excellence in all areas of the market leadership process, including the identification of market challenges, drivers, restraints, strategy development, and methods of addressing these market dynamics. Furthermore, the recipient has continually demonstrated solutions for monitoring market changes and implementing superior market strategies. By utilizing these strategies, the company has established itself as the market share leader in its respective industry.
“We are honoured that Frost and Sullivan has recognized our leadership and innovation in the videoconferencing market. At TELUS, we are making it possible for our customers with operations at multiple locations to meet quickly and easily without ever having to travel, so they can fully realize their competitive advantage,” said Brian MacIntosh, TELUS vice-president of Managed IT and Collaboration services. “Video conferencing, along with our full suite of collaboration services, is also key to our commitment to protect the environment by providing telecommunications services that move ideas and information rather than people, paper and vehicles.”
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
TELUS (telus.com) is a leading national telecommunications company in Canada, with $9.4 billion of annual revenue and 11.4 million customer connections including 5.8 million wireless subscribers, 4.3 million wireline network access lines and 1.2 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead our local philanthropic initiatives.
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