Based on its recent analysis of the interactive voice response (IVR) market, Frost & Sullivan recognizes Voxeo with the exclusive 2008 North American Frost & Sullivan Award for Product Innovation for its Prophecy IVR platform, a proven, reliable, and flexible solution for VoiceXML application development and deployment.
Voxeo's user-friendly platform for content delivery, its strict conformance to industry standards, and extreme commitment to customer support has helped it achieve a unique place in the enterprise industry.
Enterprises today are looking for a solution that can quickly deliver time-critical information to customers, employees, divisions, or teams. Voxeo's IVR platform aids in automating interaction with telephone callers, enabling speech-driven self service and instant delivery of time-critical information. With more than a billion cellular subscribers, voice self-service has a strong growth base.
"Encouraged by the prospect of automating common phone inquiries, Voxeo is constantly developing innovative solutions and through the Prophecy product suite, is adapting to increased user demands by extending the capabilities of today's standards and platforms," says Frost & Sullivan Research Analyst Gaurav Sundararaman. "Available as both hosted and premise solutions, Prophecy is cost-effective with a secure and fault-resilient tiered architecture that is simple to install."
Prophecy uniquely caters to the needs of enterprises better than alternative IVR solutions as it uses Web application technologies, which simplify development. It features advanced call control that allows companies to deliver both completely automated answering solutions and solutions that gather information and connect callers to the appropriate employee or agent.
Voxeo's platform is entirely SIP-based and, consequently, all aspects of the platform are friendly to VoIP environments. Furthermore, Voxeo, unlike all other providers, integrates free TTS and ASR engines, conferencing, and call recording into the IVR as native capabilities.
Further, the Prophecy IVR platform is scalable from tens to thousands of ports, and runs VoiceXML gateway software on open and readily available hardware. It intelligently routes, balances, and controls calls between Telephony Gateways and VoiceXML servers. Its hosting platform currently supports over 400 production customers and 30,000 developers who have used the platform to build more than 60,000 applications to date.
Voxeo also gives enterprises the unique ability to deploy premise-based, mission-critical IVR, speech and VoIP applications without the expense and difficulty of installing their own redundant servers and telephony infrastructure. The "hybrid" solution delivers automatic and seamless call failover and overflow between customer premise installations of Prophecy and the hosted solution.
"The company's Evolution community and professional IVR developer programs make it easy for enterprise Web and telephony developers to create custom IVR applications for any requirement or project," notes Gaurav. "Prophecy provides twin benefits of efficiency and easy integration, easing communication, reducing call center costs, and increasing customer satisfaction."
Voxeo continues to put R&D effort into simplifying all aspects of the IVR solution. Instead of building applications, it invests time and energy into building a rich developer environment and partnering with best-in-class application developers to provide its customers with a total solution that meets their exact needs.
Overall, Voxeo's efforts are appreciable since it made judicious use of IVR and achieved substantial return on investment over the last few years. In recognition of its technical versatility and excellent customer service, coupled with its ability to cater to rising enterprise demands through its novel IVR platform and hosting service, Voxeo is the worthy recipient of the 2008 Frost & Sullivan Award for Product Innovation.
Each year, Frost & Sullivan presents this Award to the company that has demonstrated excellence in new products and technologies within its industry. The Award recognizes innovation through the launch of a broad line of emerging products and technologies.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Voxeo (voxeo.com) makes voice applications easy to build and deploy. The company's common sense approach isn't rocket science: Offer a great platform. Make it exceptionally easy for people to try, buy and use. Provide amazing support. The approach has made Voxeo a leading choice among developers and the answer for companies who don't subscribe to the mentality that a powerful telephony solution needs to be complicated and expensive. More than 30,000 developers and enterprise customers including half of the Fortune 100 use Voxeo's Prophecy Platform and Hosting to deliver innovative IVR, VoIP, outbound notification, unified communications and a new generation of SIP-powered solutions. Anyone can immediately download the Prophecy Platform or sign up to use Voxeo's hosted developer portal for free at voxeo.com/free.
Voxeo is an employee-owned company with headquarters in Orlando, FL and London, UK. The company's Prophecy Platform has been downloaded more than 20,000 times since its launch in 2006. Its standards-based IVR hosting platform is the largest in the world and the only one backed by a 100% uptime guarantee. For more information visit the website or call +1 (407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's Team Research, Growth Consulting and Growth TEAM Membership empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.