Free press releases distribution network?

Agency / Source: Chameleon PR

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Netviewer Makes SAP Support Sessions as Natural as Using the Telephone - Web conferences for customer support at SAP save time and money
Netviewer Makes SAP Support Sessions as Natural as Using the Telephone

 

PRZOOM - /newswire/ - Karlsruhe, Germany, 2008/03/03 - Web conferences for customer support at SAP save time and money.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Global Customer Support at SAP supports more than 42,000 customer organisations that use over 320,000 systems worldwide. To effectively support the customers in a timely and cost-efficient manner, SAP decided to augment the collaboration functions in SAP Solution Manager with Web collaboration tools from Netviewer. When a customer needs assistance, Netviewer enables rapid interaction with the customer by making Web conferences as natural as picking up the telephone.

Situations include user error, problems with response times, and the need for rapid support when launching a new application. Whenever an SAP customer sends a message that does not clearly specify the problem, employees from the SAP Active Global Support organization (SAP AGS) first analyze the situation with diagnostic tools included in SAP Solution Manager and then start a Web conference with Netviewer. This approach resolves inquiries much faster and more efficiently than before. "It is a tremendous advantage to basically be able to look over the customer's shoulder no matter where he or she is in the world”, according to Helmut Fieres, Vice President of Service and Support Infrastructure AGS at SAP. By combining the diagnostic capabilities of SAP Solution Manager (which is integrated into SAP support systems) with the communication capabilities of the Netviewer solution, tedious technical analyses are now a thing of the past, just like repeated exchanges of messages or the wasteful practice of experts flying to the customer's location. According to Mr. Fieres, without exception customers have reacted positively to conference-based support.

More than 2200 employees at SAP Global Customer Support use Netviewer every day. They turn to the Web collaboration tools particularly when asynchronous handling of a customer inquiry would take too much time and result in a large amount of nonproductive communications. "Sometimes customers even specifically request a Web conference as an alternative to speaking on the telephone when they want to discuss the problems they're experiencing”, explains Mr. Fieres.

German-based SAP runs Netviewer one2one and Netviewer one2meet on servers that are part of its own service and support landscape. All support employees around the world have direct access to the Netviewer solutions. The same applies to partners who provide customer service. In fact, using a Web conference has become as natural as making a telephone call. The number of Netviewer sessions totals several hundred each month.

In Mr. Fieres' view, the greatest benefit lies in direct interactivity and the fact that – thanks to customized adaptation – the session is established through the same pathway that SAP uses to access the customers' systems. "Netviewer is the ideal tool for easily and intuitively augmenting how we communicate with our customers”, according to Helmut Fieres.

About Netviewer

Founded 2001 in Karlsruhe, Netviewer (netviewer.com) is Europe's leading provider of real-time collaboration software with currently over 280 employees worldwide. The Netviewer service enables users to view each other's PC screen simultaneously in order to work on all kinds of documents, calculations or graphs together - regardless of where the participants are located. Real-time collaboration and communication via the internet significantly reduce the time and cost of travel and thus increase productivity.

More than 13,000 corporations and SMEs from over 55 countries, including Daimler Chrysler, SAP, Espresso Education, Capita, Admiral Insurance, British Horseracing Board, and Fidelity Investments all rely on the ease of use the Netviewer tools offer. With headquarters in Germany, Netviewer has subsidiaries in Switzerland, France, The United Kingdom, The United States, The Netherlands, Austria, Spain, Italy and Sweden.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Chameleon PR

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Netviewer Makes SAP Support Sessions as Natural as Using the Telephone

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Allan Edwards/Kristy Dennis 
+44 (0)207 680 5500 netviewer[.]chameleonpr.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Chameleon PR securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Chameleon PR / Company Profile


Read IT Services/Network Management Most Recent Related Press Releases:

AXILSPOT Expands Operations to the Middle East and Africa
Radware Powers XO Communications New DDoS Mitigation Service
Columbia College Chicago Builds E-Learning Network on ADVA FSP 3000
Strategic Integration Partners Significantly Increases Cloud Sales 200% with The Evolve IP OneCloud™
AlgoMatch and Arista 7160 Series Drive Advanced Network Enforcement
DigitalRoute to Attend TM Forum Asia on December 7-8 in Singapore
Evolve IP Honored with BroadSoft ‘Game Changer’ Award
ADVA Optical Networking Introduces Ensemble SmartWAN to Accelerate Virtualized SD-WAN
NEC Enhances Security At The 2016 APEC Economic Leaders' Week in Peru
Philip Linehan Joins EDTS as Sales Executive in Carolinas, Georgia

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com

Visit  Triggr & Bloom







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today