PRZOOM - /newswire/ -
Cape Town, Western Province, South Africa, 2007/12/05 - Absa Bank, one of Africa’s largest financial services institutions, selected PIC Solutions to deliver specialist collections best practices training to their personnel.
The Credit Academy, hosted by PIC Solutions, is a specialist credit and risk training programme consisting of more than 15 different seminars. These seminars can either be delivered at the PIC Solutions dedicated training centre or onsite at the client’s premises. This flexible onsite training solution has proven to be popular with organisations all over the world including Bahrain, Germany, Hungary, Kenya, Kuwait, Netherlands, Nigeria, Poland, Saudi Arabia, South Africa, Taiwan, Turkey, Uganda, United Arab Emirates and the United Kingdom.
During this interactive training programme, experienced presenters from PIC Solutions will focus on key topics to ensure that the Bank’s personnel gain insight into collections telephone techniques best practices. Key topics include:
• Collection Skills and Techniques;
• Types of Communication Behaviour;
• Negotiation Skills;
• Conversation Structure;
• Practical Role Play and Exercise.
Catherine Foster, National Manager for Collections Support at Absa, states, “Strong collector performance is one of the key drivers that ensure efficiency and optimal results. We are committed to improving the effectiveness of our collectors and this seminar is designed to equip our personnel with the communication and negotiation skills that will enhance our collections performance.”
Gray Stopforth, Sales and Marketing Manager at PIC Solutions, adds, “This highly interactive seminar focuses on current issues facing collectors and the importance of implementing international best practices. Our experienced presenters will provide insight into practical communication techniques that are critical to the success of any collections environment.”
About PIC Solutions
PIC Solutions provides consumer credit solutions to a wide range of blue-chip organisations. We are experts in the fields of credit, risk and software and have an established track record of success powered by solutions.
Our ongoing commitment is to enable clients to optimise the credit life cycle.