Free press releases distribution network?

More news: Software
Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Frost & Sullivan Lauds Autonomy etalk’s Significant Product Advances in Speech Analytics and Sentiment Analysis - Frost & Sullivan selected Autonomy etalk as the recipient of the 2007 North American Frost & Sullivan Award for Product Innovation in the North American agent performance optimization (APO) market (LSE: AU. or AU.L)
Frost & Sullivan Lauds Autonomy etalk’s Significant Product Advances in Speech Analytics and Sentiment Analysis

 

PRZOOM - /newswire/ - Palo Alto, CA, United States, 2007/10/15 - Frost & Sullivan selected Autonomy etalk as the recipient of the 2007 North American Frost & Sullivan Award for Product Innovation in the North American agent performance optimization (APO) market (LSE: AU. or AU.L).

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Autonomy’s acquisition of etalk, which has been providing reputable workforce optimization tools for call centers for over two decades, has proved to be a winning move, since the combined product lines provide the means to tame unstructured data in the contact center and link that information to other areas of the enterprise. Autonomy etalk’s market potential has expanded as a result of Autonomy’s global presence and its new Intelligent Contact Center solutions.

Autonomy, with its intelligent data operating layer (IDOL) platform, has pioneered meaning-based computing. This technology includes enterprise search, content classification, categorization and clustering, taxonomy creation and management, information presentation, and desktop search tools and it enables users to search and access unstructured data from many sources.

“By automatically analyzing, identifying and prioritizing the main concepts within a file, whether audio, video, or text, meaning based computing connects users to a range of related information contextually linked to the original text,” says Frost & Sullivan Research Analyst Keith Dawson. “This provides call center agents or business managers with valuable supporting material and even richer customer intelligence to apply to their business objectives.”

Call centers, which traditionally teem with unstructured data, have proved to be the ideal location to deploy the combination of etalk’s call recording and quality monitoring platform, Qfiniti, with IDOL. This hybrid technology has aided the development of new capabilities for understanding the activities at the point of customer interaction.

Autonomy etalk’s developments include a focus on moving the analysis of call center data beyond the center itself. What starts out as call center operations (QM) quickly becomes a tool for managing performance and feedback (performance management) and then, a vital channel for analyzing multiple customer contact channels for further breakdown of content.

To further impress the value of the IDOL platform on etalk’s information gathering, the company has rolled out a series of advances in speech analytics. Chief among these is Qfiniti Explore, a conceptual and highly accurate model of speech recognition.

“Autonomy etalk has spent a lot of resources on developing the engine that controls its speech recognition model, as improvements to the system’s ability to parse the content of the call directly can enhance the system’s ability to make abstract and sophisticated judgments about the meaning of the content,” notes Dawson. “By devoting energy to the substructure, etalk is helping to assure that its development efforts on the analysis side bear better fruit.”

A second prominent innovation is a visual display system for analyzed information (structured or unstructured). The software presents two-dimensional maps of related concepts culled from call data, including the content of voice calls. The maps display pockets of conceptual similarity and difference, enabling users to identify at a glance the non-obvious problems and connections between different data points.

“Autonomy etalk’s product strategy has been to anticipate the relationship between the contact center and the enterprise and productize offerings based on that connection,” observes Dawson. “For example, as the center grows in sophistication, it evolves from needing tools to perform simple call recording to needing to manage agent performance, to feed back support information to agents, and ultimately analyze the content of interactions that span multiple channels.”

etalk’s acquisition by Autonomy has given the company a broader global footprint and access to a keen engineering environment. These advantages will help it break into the top tier of APO suite vendors in the coming years.

Each year Frost & Sullivan presents this Award to the company that has demonstrated excellence in new products and technologies within its industry. The recipient has shown innovation by launching a broad line of emerging products and technologies.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Autonomy etalk
Autonomy Corporation plc is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.

Autonomy's customer base comprises of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 400 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Satyam, Sybase, Symantec, TIBCO, Vignette and Wipro. The company has offices worldwide.

The Autonomy Group includes: ZANTAZ, the leader in the archiving, e-Discovery and Proactive Information Risk Management (IRM) markets; Cardiff, a leading provider of Intelligent Document solutions; etalk, award-winning provider of enterprise-class contact center products and Virage, a visionary in rich media management and security and surveillance technology.

Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.

About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Frost & Sullivan Lauds Autonomy etalk’s Significant Product Advances in Speech Analytics and Sentiment Analysis

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan |
Contact: Stacie Jones 
210.247.2450 Stacie.jones[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Software Most Recent Related Press Releases:

LDiscovery Completes Acquisition of Kroll Ontrack
SYSPRO Opens a New Office in Nairobi, Kenya
Rocket Servergraph Professional Now Supports IBM i
JDA Solutions Selected by Coca-Cola FEMSA Mexico to Support its Innovative Supply Chain
CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com

Visit  Triggr & Bloom







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today