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The Art of Service’s Help Desk Tool Kit Based on ITIL Takes Customers by Storm - The Art of Service has just released the latest version of its popular Help Desk Toolkit, fully aligned with ITIL best practice IT Service Management
The Art of Service’s Help Desk Tool Kit Based on ITIL Takes Customers by Storm

 

PRZOOM - /newswire/ - Newstead, Queensland, Australia, 2007/10/04 - The Art of Service has just released the latest version of its popular Help Desk Toolkit, fully aligned with ITIL best practice IT Service Management.

   
 
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The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Help Desk Toolkit. The Help Desk Tool Kit provides a wide variety of resources to boost your understanding and ability to implement a Help Desk based on ITIL in your organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

• Help Desk management review and assessment worksheet
• Business justification document
• PowerPoint presentation explaining the process of Help Desk management
• Project and implementation plan template
• Help Desk outsourcing template
• Communication plan and documents to describe Help Desk management to your organization
• Policies, objectives and scope overview template
• Specific objectives and goals template
• Key performance indicators and other metrics definition template
The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

About The Art of Service

The Art of Service's products and services help companies achieve IT Service Management Excellence by being their (ITIL) Framework Educator of choice.
The company’s deep understanding of educational and service management best practices has made it the solution provider of choice for government and commercial clients. We serve over 3000 active International clients with a growing team of A-playing professionals. Our 2007 revenues will exceed a 50%+ annual growth rate.

 
 
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The Art of Service’s Help Desk Tool Kit Based on ITIL Takes Customers by Storm

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Contact: Gerard Blokdijk - TheArtofService.com 
+61(7) 3252 2055 g.blokdijk[.]artofservice.com.au
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any The Art of Service securities in any jurisdiction including any other companies listed or named in this release.

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