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InPhonic Enhances Employee Training and Customer Experience with SumTotal Systems - InPhonic, a leading online seller of wireless services and products, launched ResultsOnDemand™ to deliver training management tools for its call center agents, as well as track and manage their performance
InPhonic Enhances Employee Training and Customer Experience with SumTotal Systems

 

PRZOOM - /newswire/ - Mountain View, CA, United States, 2007/08/07 - InPhonic, a leading online seller of wireless services and products, launched ResultsOnDemand™ to deliver training management tools for its call center agents, as well as track and manage their performance. NASDAQ: SUMT

   
 
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SumTotal® Systems, Inc., a global provider of talent and learning management solutions, announced that InPhonic, a leading online seller of wireless services and products, launched ResultsOnDemand™ to deliver training management tools for its call center agents, as well as track and manage their performance. ‘ResultsOnDemand’ is SumTotal’s subscription model for analyzing employee performance and delivering learning over the Internet.

“We saw SumTotal’s platform as an excellent addition to our customer experience initiatives, and also a great employee training product that could grow with our needs. We believe having better-trained and better-educated call center agents will improve our overall customer satisfaction,” said Brian Curran, InPhonic’s COO. “By tapping the SumTotal platform, InPhonic aims to ensure that the content and quality of its ongoing training and coaching programs are consistent across all teams within the organization.”

“We believe employers, like InPhonic, often choose our system because we can quickly deliver the education workers need to solve problems and delight customers,” said Dave Crussell, chief operating officer of SumTotal. “We feel our software strategically steers employees to what they need to learn about their employer’s products and services in order to deliver superior customer service.”

As part of the ResultsOnDemand package – and to provide an enterprise-wide learning platform for its call center employees – InPhonic engaged: TotalLMS™, SumTotal’s learning management system (LMS); TotalLCMS™, the software maker’s learning content management system (LCMS); and, Skills and Competencies™.

In implementing SumTotal’s system, InPhonic hopes to enhance the effectiveness of its call center operations as well as improve efficiencies between the sales and customer service call center teams. TotalLMS can provide InPhonic a way to deliver structured and consistent content during new-hire training and quickly disseminate information during product launches.

“With SumTotal’s platform, we believe we can fill a growing desire and need to track a call center agent’s training and performance from the time they are hired through their entire employment,” said Megan Nehr, Training & Communications for InPhonic. “We feel the SumTotal service will give us a better way to manage training content and communications that we send to our employees.”

 
 
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Agency / Source: SumTotal Systems

 
 

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InPhonic Enhances Employee Training and Customer Experience with SumTotal Systems

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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any SumTotal Systems securities in any jurisdiction including any other companies listed or named in this release.

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