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Simz Simplified Introduces New Release of its Contact Center Workflow Simulation Software - SimZ Simplified, Inc. announces the immediate availability of SimZCC2.2, their desktop workflow simulation application designed specifically for modeling and simulating inbound multi-skilled and /or blended contact centers and call centers
Simz Simplified Introduces New Release of its Contact Center Workflow Simulation Software

 

PRZOOM - /newswire/ - San Diego, CA, United States, 2007/08/07 - SimZ Simplified, Inc. announces the immediate availability of SimZCC2.2, their desktop workflow simulation application designed specifically for modeling and simulating inbound multi-skilled and /or blended contact centers and call centers.

   
 
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SimZCC provides contact center professionals with an easy-to-learn technology to model and simulate their complex business processes, and to quickly predict the effects of changes in such elements as staffing, volumes, routing, prioritizations, and skill sets.

While simulation is widely recognized as the only effective method to optimize complex contact center workflow, industry acceptance has been limited due to the often lengthy learning curve of current simulation applications, which can include having to learn a proprietary programming language. By removing programming and pre-building contact center workflow processes, SimZCC allows the contact center professional to model and simulate their contact center within a few hours of installing the application. Configurable pre-built components include agent groups, inbound and outbound calls, callbacks from abandon or voicemail, instant messages and emails.

Until now, contact center leaders havent had much choice when it came to decision support in optimizing their contact centers. They could attempt to use inadequate formulas like Erlang C, they could spend months learning and adapting a simulation program designed for assembly lines, they could hire a consultant who would do the adapting, or they could test out options on their customers. Our development team has all worked in contact centers and fully understands the current lack of contact center decision support. Were proud to say that weve designed our contact center simulation application to be so easy to use that any contact center leader, with even limited computer experience, can model and simulate their contact center within a few hours, says Lead Developer Jerry Kolbuck.

Werner Matysiak , contact center director, explains SimZCC is a very useful and versatile application. Within the first day of installation, I was able to determine the least expensive ratio of cross-trained versus single skilled agents that would allow me to meet our contracted service level. I was also able to easily tune our ACD by modeling and simulating queue prioritization criteria. I continue to use SimZCC to price upcoming contracts and to react to changing conditions. For me, the payback was measured in days, not in months or years.

With the introduction of SimZCC, the recognized benefits of simulation in contact center optimization now becomes available to all contact centers regardless of size.

 
 
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Agency / Source: Simz Simplified, Inc.

 
 

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Simz Simplified Introduces New Release of its Contact Center Workflow Simulation Software

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Contact: Brian Phillips - SimZCC.com 
619-813-0553 PublicRelations[.]simzcc.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Simz Simplified, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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