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Szekesfehervar, Fejer, Hungary, 07/30/2007 – Skymol Corporation, a leading provider of on-demand online conversation solutions using live voice, video, and text chat communications, today announced that Start Utazas, a leading Hungarian online travel portal with approximately 0.5 million visitors and 4 million pageviews every month has launched the industry’s first proactive live voice, video and text chat capability developed exclusively for sales and customer service on the company’s website.
Powered by Skymol Communicator and StartUtazas platform, the company can now identify and engage site visitors most likely to abandon self-help or call for assistance and pro-actively offer an immediate, live, voice-, video- and text-based chat with a sales support specialist. By pro-actively offering real-time online assistance to customers, Start Utazas highly increased agent productivity during the initial implementation and realized customer satisfaction levels higher than similar service channels.
“Start Utazas is always looking for ways to raise the bar in sales and customer service“, said Karoly Geri, CEO of Start Utazas. “We’re taking online customer service to the next level by identifying the customers most likely to need help and enabling them to resolve their issues before they pick up the phone or send an email or just leave our website.”
Proactive voice, video and text chat invitations are driven by a sophisticated business rules engine that identifies visitors based on specific online behavior. For this initial deployment, Start Utazas partnered with Skymol Corp. to develop business rules to identify returning visitors and provide them live sales assistant.
“Proactive chat will make Start Utazas’ already best-in-class sales and customer service more accessible than ever before and position them well for increased customer loyalty and growth,” said Skymol’s CEO Balint Morocz.
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