Lombardi®, the leader in business process management (BPM) software for Global 2000 companies, and Enkata, a leading provider of on-demand performance and talent management solutions, today announced that they have entered into a strategic OEM relationship. The agreement enables Enkata to embed Lombardi’s Teamworks software into its on-demand performance and talent management applications. The combination of Enkata and Lombardi technologies deliver integrated workflow functionality to help companies improve call center productivity.
“Enkata was looking to offer more robust, flexible, and easy-to-maintain workflow applications as part of its performance and talent management solution,” said David Stamm, CEO of Enkata. “Lombardi’s industry-leading BPM software allows Enkata to provide our customers with innovative applications such as agent coaching and performance reviews that will reset the bar in the industry.”
Enkata’s on-demand performance and talent management applications provide managers and front line employees with the actionable data and analytics they need to impact performance. Embedding Lombardi’s Teamworks BPM software further strengthens Enkata’s offering by adding a complete process management application, providing customers with a more comprehensive workflow platform to streamline their operations, lower costs and improve the customer experience.
“Enkata selected Teamworks over the competition for its breadth of functionality, ease of customization and adherence to standards,” said Rod Favaron, president and CEO of Lombardi. “The BPM functionality we add to Enkata’s applications will provide a comprehensive talent and performance management solution for current and prospective customers.”
Lombardi Teamworks is the leading BPM software for designing, executing, and improving business processes. Teamworks for Office™ makes it easy for anyone to participate in business process management using the familiar Microsoft® Office System products. Lombardi Blueprint™ is the only on-demand collaborative process planning tool that enables companies to map processes, identify problems and prioritize improvement opportunities.
Based in San Mateo, Calif., Enkata is a leading provider of on demand performance and talent management solutions for customer facing operations. Enkata is the only solution that combines best-in-class analytics and workflow to guide managers to the next best actions to improve performance. Enkata’s solution enables large service operations to increase their profitability and boost the productivity of their employees. Today, leading Global 2000 companies rely on Enkata to better manage their operations.
Lombardi is a leader in business process management (BPM) software for Global 2000 companies and government agencies. We offer award-winning BPM technology, know-how and services to help our customers become Process-Driven. Lombardi products are built on open standards and provide ongoing prioritization, planning, visibility and control of business processes, increasing the speed and flexibility with which organizations can manage their business process activity and decision-making.
Lombardi is behind some of the largest, most successful BPM implementations in the world. Our customers include Allianz Life, Aflac, Dell, Hasbro, ING Direct, Maritz Travel, Reuters, Renault F1 Team, Sprint, T-Mobile, The UK Insolvency Service, Universal Music Group and the U.S. Government.
Lombardi, Teamworks are registered trademarks and Teamworks Process Optimizer, Teamworks Portal, Teamworks for Office 2003 and Lombardi Blueprint are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.