The annual award recognizes Aspect Software for its strong focus on developing and implementing innovative technology in contact centers.
Shivanu Shukla, industry analyst at global growth consulting company, Frost & Sullivan, says ”Aspect Software’s strength has been the flexibility and choice that it offers to its customers through its unified product and industry leading standalone applications. The company’s effective channel strategy and mix of solutions caters to the needs of Malaysian enterprises which has helped Aspect Software increase its penetration across many verticals and horizontal segments.
“Aspect Software has demonstrated good success with its unified product and continues to dominate the Malaysian outbound systems market. It has also emerged as the market leader in workforce management systems in Malaysia,” adds Shukla.
The award affirms the leading position of Aspect Software in Malaysia, as well as recognizes the company’s innovative product vision. From its unified offering, Aspect® Unified IP™, which comprises the full range of contact center capabilities including ACD (automatic call distributor), voice self service, dialer, multimedia, workforce management and call recording tools to its Signature and Contact Center Performance Optimization products, Aspect Software has the solution to manage every type of customer interaction.
“This recognition from Frost & Sullivan reflects our strong commitment to helping contact centers in Malaysia, and throughout the Asia Pacific region, to improve the customer service, collections and sales business process,” said Lui Simhua, Vice President of the Asia Pacific region at Aspect Software. “Today, an increasing number of Malaysian businesses are implementing a unified solution in order to have greater choice and control. Aspect Software will continue its focus on giving organizations the flexibility to easily and cost-effectively meet those objectives, as well as to better manage consumers’ growing demands.”
Aspect Software was named recipient of this award following a rigorous process in which Frost & Sullivan and a panel of independent judges representing leaders in the telecommunications industry in Malaysia benchmarked key players in that segment. Contenders were evaluated based on actual market performance indicators for the 2006 financial year, including revenue growth, market share and growth in market share, leadership in product innovation, breadth of products and solutions, major customer acquisitions, and business and market strategy.
About Aspect Software
Aspect Software, Inc. (aspect.com) founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP™ Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.
Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.