e-Points, Jordan's largest customer rewards program, launched its new Interactive Voice Response System (IVR) available 24 hours a day, 7 days a week as an added value and user-friendly service to cardholders and prospective cardholders alike.
This automated phone technology will allow the caller to select options from a voice menu and interact with the phone system to report a missing card, acquire an account balance, and get to know all e-Points' merchants per category and location.
Marwan Said, Managing Director, e-Points said "The IVR system is one of our high-tech services that we have introduced to stay up-to-date with the fast pace and technologically advanced world we are living in." He went on to say, "This system was developed so our cardholders can receive up-to-date account information instantly and easily without having to speak directly to a person."
As part of their ongoing efforts to provide its customers with the best of class services, e-Points also recently launched a monthly Arabic supplement and an e-newsletter that provide readers with the latest offers from participating merchants, as well as a comprehensive yet brief introduction to e-Points' rewarding concept.
In a very short period of time, e-Points has been able to develop an exclusive network consisting of over 350 members of the leading retail, hospitality and service outlets in the Kingdom, and successfully created a well-built clientele base of approximately 83,000 cardholders, which has made it the most exclusive and largest customer rewards program in Jordan.