Le Meridien Amman's ongoing "Back to the Floor" (BTTF) program continues to build on the strong links shared between senior management and employees at the hotel, by placing the hotel's senior executives in entry level positions for one whole day.
The program kicked off at the end of April and has so far seen a number of senior team members working in various positions throughout the hotel. General Manager Mr. Gerhard Mansbart has played the role of an employee’s dining room attendant, serving 320 meals during lunchtime, whilst Mr. Gilles Tissier, Executive Assistant Manager, took up the position of a kitchen porter. Mrs. Nimet Karticoroglu, the Executive Housekeeper, spent one night cleaning public areas and Mr. Bassam Banna, Sales & Marketing Director, spent the day as a receptionist. Each participant was required to wear the appropriate uniform and adhere to the required working hours for that position.
"The 'Back to the Floor' program is extremely valuable and effective, and my experience was one-of-a-kind. I learned a lot about the importance of the function for an employee dining room attendant. By the end of the day, I felt a strong connection with everyone I served," said Mansbart.
He added: "This program was implemented so that the hotel's management team members gain a better understanding of the responsibilities and the challenges of their junior team members and the difficulties they face on a daily basis. Good communication and understanding between all team members, regardless of their position, is vital in order for us to continue to build on the exceptional standards of Le Meridien Amman."
The program aims to emphasize the importance and the significant impact of every employee on the overall success of the hotel, whilst at the same time helping to build a stronger team spirit between all members through a better understanding of each other’s responsibilities.
Upon completion of their BTTF day, participants prepare a report on their experiences and provide any recommendations on how to improve the day to day running of the department they worked in.
Starwood Hotels & Resorts Worldwide, Inc. (starwoodhotels.com) is one of the leading hotel and leisure companies in the world with approximately 850 properties in more than 95 countries and 145,000 employees at its owned and managed properties. Starwood® Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien® and the recently announced aloft SM and ELEMENT SM Hotels.