Drishti-Soft Solutions, a leading provider of contact center solutions in India and Philippines, was awarded the best contact center solution award by BPONews, a prominent knowledge body in the Business Process Outsourcing (BPO) industry. BPONews is one of the best knowledge platforms for the BPO industry in India.
DACX™ Contact Center Suite was judged on various parameters such as feature set, stability, scalability, cost effectiveness, market presence and customer experiences. It was found to be the best solution up to 75 seats by a jury of eminent personalities from the BPO, IT and Telecom and Consulting Industries.
“This recognition is a reinforcement of our relentless focus on innovation and customer service. DACXTM Contact Center Suite is a world class solution and an ideal choice for SMB Call Centers.” said Abhishek Chauhan, Director, Sales & Marketing at Drishti Soft Solutions. “This is a first step in the development of a pipeline of ground-breaking products that will be a generation ahead, and offer enhanced value to our call center customers.”
Comments Deepak Kapoor, Founder-CEO, BPONews - “I am thrilled to see an Indian company effectively compete with global businesses. The awards were unrelenting in their selection process, with one of the strongest juries we could ever get together. Yet Drishti scored heads-and-shoulders above their competition. I wish them aggressive growth and have no doubt that they are well placed to claim stake for many more awards in the future.”
About DACX™ Contact Center Suite
DACX™ Contact Center Suite is an all-in-one, feature rich solution that increases call center productivity and ensures highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low TCO and ability to work seamlessly over TDM or VoIP.
The DACX™ architecture allows various modules to interact with each other on well defined interface thereby providing easy integration with existing applications and infrastructure and development of custom made applications faster. The architecture enables redundancy at multiple levels of the infrastructure thereby providing high scalability and high up-time of overall solution. Additionally, it saves upto 70% of hardware and operating system costs usually incurred by contact centers.
Drishti (drishti-soft.com) is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its flagship product, DACXTM Contact Center Suite has a wide presence in India & Philippines and caters to multiple verticals like customer support, telemarketing, mortgage, marketing research, directory services, hospitality and entertainment.
DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP), or locations (single location or multi-location).
Drishti is headquartered in Gurgaon, India and has multiple regional offices in India (Bangalore, Pune, Kolkata) & Philippines. It has been consistently registering year-on-year growth of more than 150%.
BPONews (bponews.in) aims to be a commercially successful Knowledge Body in the BPO business, having the strongest voice, globally. A young start-up, we are many things to the BPO Industry, and work with various bodies, including state and central government bodies, and global businesses. BPONews Founder-CEO, Deepak Kapoor is widely recognized across Industry segments, especially with SMEs, and is an influencer on policy matters. A serial entrepreneur, he has owned and managed Call Centers for over 8 years. He has served on the board of the Call Center Association of India as well as Chaired its PR Committee.